De kamer en het restaurant

Nvt

Kundig, attent en klantvriendelijk personeel

Niets

Clean, well appointed room. Comfortable bed. Enjoyed the Rituals products in the bathroom. You can use the hotel's city bikes for an additional charge if you want. We were able to take our dog with us for an additional €25 and were provided with a dog welcome pack containing food and treats in our room.

We felt that the cost of the room was expensive, especially as it didn't include breakfast. Similarly, the hotel charges an additional fee for using their car park, which we felt should be included in the room rate.

rustig hotel

parkeren

Always just right for us.

Breakfast seating sometimes awkward when full.

Ruhige Lage, Gute Parkmöglichkeit, 2. Zimmer (Tag 2) gut und sauber

1. Bad (Tag1)

fantastisch bed alles is heerlijk schoon vriendelijk personeel . heerlijk ontbijt en een relaxte sfeer. super dat dit hotel als 1 van de weinige ook de mogelijkheid bied om met een gezin van 4 in 1 kamer te slapen

helaas werkte de airco niet en kon het raam niet helemaal open het was erg warm in de kamer zelfs voor begin mei. we sliepen boven de dekens .. We hadden een extra bed gevraagd dit was er niet bij aankomst het was wel een gratis aanbod maar goed. locatie was ook iets anders dan verwacht soort buitenwijkje.

Its Brilliant location, 15 min walk to the river and all the Shops and restaurants. They also prepared for our dog little goodie bag in our room on arrival. Kids got activity packs that kept them busy when we went out in the evening.

It’s bit dated but good value for the money. Also not that happy about having to pay for the parking extra.

the Novotel standards are international, the breakfast Buffet was nice, lots of choice! Friendly staff had a very pleasant stay in Maastricht! Food quality is nice, with the swimming pool in the back yard, it simply was an enjoyable stay.

none

Very good hotel, has an onsite car charger. The staff are really nice , comfortable hotel. It has kids playing area

A tiny bit far out of the centre, but still manageable.

Novotel maastricht is a convenient, comfortable, and enjoyable hotel, most especially in the swimming pool .The hotel combines good value with unique and inspiring design elements and uncompromising service, making it ideal for business and leisure travelers seeking a stylish but unpretentious environment. Most of all the food is delicious .. and the staff is friendly.. Thank you

All was exellect. The breakfast. The staff. The surrounding gives you a peace ful mind.

I would prefer a room with a bathroom without a tub.

N/A

Breakfast

We liked that it was clean and staff especially the nightshift team where more than very helpful. The location was not an issue as a bus service took you into the centrum from approx 200 yard from hotel. Taxi cost approx 12 euro.

We didn't like that we had not been informed of the 2 adjacent ongoing building sites at the rear and at one end of the hotel. This caused a displacement of rats and they where clearly visible running around the pool/ outside eating area. The chef could do with a refresher course as we witnessed his inability to deal with a 2 plate order ( He actually cooked our steaks plated them and 5 minutes later put them back in the oven then when challenged he actually tried to deny what he had just done). However I must add that when we explained this to a senior member of staff our plates where removed and a fresh meal was prepared for us.

Absolutely fantastic staff and place. Joost was the host with the most. Nothing was too much trouble for him and he went out of his way for you. Should be proud to have him on board. Saying that all the staff couldn't be faulted.

The planters at the entrance had dead plants in. First impressions

the staff was amazing especially the frond desk personnel

nothing

The pool and staff were amazing

The bed

Staff were friendly, bed was comfortable, room was spacious

The decor is somewhat obsolete. The pool is on the smallish side (looks larger in the pictures)