old and with bad maintenance

cleaning

The building is really beatifull. Classic style but accomodation is too expensive comparing to what hotel offer and level of room confort.

Price are very high, washer pressuare is very bad and accomodation do not reflect the charged prices.

care and clean, always.

nothing.

the pool

beautiful colonial building in a great location.

n/a

The hotel is tired and the service was very poor

The service

This property was beautiful! It maintained a Mexican feel with the tile work, art, and paintings. The smell of the fresh flowers when you first walked in was a perk as well. The staff was super nice, and the area felt very safe. I was extremely nervous to go to Monterrey (I’ve never been before) but now I want to go back with my kids! The restaurant in the hotel was wonderful!!! but there are also lots of choices right across the street as well.

They tried to get our A/C fixed but it didn’t work. Our room was 23 to 24 degrees. They immediately sent someone when we asked, and it dropped one degree but it was still hot. I didn’t call them back a second time, but I’m certain they would have tried again to fix it.

Great selection! Very authentic foods prepared quickly, appealing to the eye and to the palette as well.

Cleaning was a bit under the standard BUT they were very quick to come back up and take care of it immediately.