Hotel is big and old but but renovated rooms are very comfortable . I like this hotel in general .

Casino is also big but service strange . We were playing and ordered just some tosts .It came 1 hour later and they asked to we eat them at another table :) Our car was in their park lot and it was free We just went out 12.30 and when returned to ask reception .She said that " after 12.00 you must to pay 3 BGN " . I just looked to them and said ok . All weekend , we spent time in their casino + stayed in a 3 room and that was their answer . Its a very small point and nothing for me but I can just say I didnt like it.

central location friendly staff & value for money.

extra charge for car park after 12.00 !!

Special garage, continental breakfast, 7/24 information desk, quiet, comfortable beds, clean room.

As always a pleasant stay in this nice hotel. All you need is available. Free parking. In the center of the city. A lot of facilities to use. Nice breakfast.

Everything !!!!!

Nothing!!!!

We were pleased about everything with my family. It's a professional facility. We felt very comfortable during our stay.

Breakfast is so so. Not worth paying for it, next time we would skip it and go out for breakfast.

Location, 24/7 reception, restaurant in the hotel, room service and breakfast with multiple choice

Very warm, windows don’t open wide, it was very stuffy everywhere

very clean . great location close to the centre

Nothing negative

everything, it was so comfortable clean and friendly.

nothing

Everything The gentleman at breakfast (Alexander) was wonderful, he needs total recognition, if it was up to me I'd have him in charge, his mannerism was outstanding.

The room was cold and there was no ventilation in the bathroom or toilet.

Great location in a walking distance from city center. Convenient parking garage. Great breakfast.

Clean , comfortable room, good breakfast , free secure parking ,

None

The location is close to the center and to the landmarks. The staff is very heplfull and nice. Great breakfast with gluten free, vegetarian and vegan options.