location grounds

customer service

Location and breakfast

Heated pool was cold

The location was excellent and easy to find. The hotel staff were very friendly and helpful and my room was above expectations. This hotel will be my first choice when I next come to Essex to stay.

Clean and well-presented. Friendly and hospitable.

loved the facilities- pool and leisure centre was great friendly staff on reception lovely breakfast

nothing

Staff were freindly Breakfast was good but replenishment did not happen quickly

Had trouble when I booked. Booking,com gave an arrival time to be completed and I put 14:00 to 15:00, Check in time was 15:00. I then received and email asking for an additional £25 and It took several attempts to get this resolved, explaining that I intended to check in at 15:00. Wanted a sandwich, Looked in the lounge and the cafe by the pool. Got told at the pool that the food came from the hotel, so went into the hotel and ordered and paid an extra £3 for the privilage, then on check out discovered that I was also charged an extra £1.06 gratuity. The indoor pool was very small and full of people from the sports club mebership so did not bother to use it.

Great room, food and spa. Staff are very friendly and welcoming.

Beautiful building and surroundings.

Very expensive for what you get. Food overpriced also. No lift. Never anybody on reception. Waited around numerous times.

Lovely hotel.

Had a job finding it, but was probably not paying enough attention.

Location and overall facilities. Helpful friendly staff

The quality of breakfast both cooked and continental was absolutely above and beyond. The grounds are beautifully well kept and the characteristics of the hotel are stunning with its original features. The leisure spa is out of this world and spotlessly clean. 5* experience all round

There really was nothing I didn't like, if I had to find the nitty gritty, being a larger frame the singular breakfast tables were abit too close for maneuverability in and out but that's the only thing I can think of to put.

character

dining room

Loved our room which we had the luxury double room which was massive! Good use of the pool facilities even in this wet cold weather - the use of the outdoor spa and outdoor pool offers something different.

The wif-fi wasn't particularly great in our room as its kept disconnecting. Sat morning - i had choice of choosing whatever breakfast from the list, but the Sunday morning was a strict all English breakfast. The leisure club was nice, but on a peak day it can look packed and waiting for people to exit spa's etc Left a message to the hotel that I booked for my wife 40th and asked if they could make it specials with some balloons or some, they said they would arrange something in the room - this did not happen

A charming property in a quiet location, room had space to spread out, work and relax, food great and staff friendly and helpful

All was good. Location was relaxing

Front dest staff was not very friendly or helpful in sorting out a query we had about our booking