All staff, reception and dining room were extremely pleasant and helpful

No complaints

Everything was comfortable and great location

Have nothing to say about dislikes

Everything

Na

It was marvellous, clean all facilities terrific. Great breakfast

Nothing

No Slippers

Location

That our room was cold, and that the balcony was tiny and we couldn’t actually sit outside an use it. We didn’t have any robes in our room either.

Buffet breakfast was first class. The room was extremely comfortable, well equipped and had gorgeous views of the cityscape and hills of Belair. The otherwise utilitarian city street view from the breakfast table was nicely complemented by the planter boxes and trees in the Tophams Court opposite. While we didn't realise it prior, nor use it, the corner table for two seemed cosy and rather exclusive and could otherwise be reserved for the likes of a bridal (or anniversary) couple.

The zig zag entrance to room 1612 was difficult to negotiate with the trolley (needed with wedding luggage). Also, as the door couldn't be latched open, I locked myself out after moving trolley out of room to make space. The time to gain another access key cost me the time to park my car across the road. Thus, I requested the Valet service, and consequent unplanned cost, as I was scheduled to greet wedding guests arriving in the foyer by that time. Furthermore, the Valet was unable to start my car (needing depression of the clutch to enable start), perhaps flustered, maybe seeing me in the foyer, exited my car with the handbrake off where it rolled slowly into the street a few metres with a few pedestrians having to move away from the moving car (no other vehicles present at time). The Valet was quick to re-enter the car and apply the handbrake. Light switches in the room were not labelled, were not intuitive and bathroom switches were awkwardly behind the door.

Nice hotel in the heart of town. Pool, soa and sauna great. Staff very friendly and helpful

Not much of a view from my room but wasn’t too bothered

The lady who greeted us upon arrival to check us in was incredibly helpful. We ended up booking the buffet breakfast in advance the next day because she let us know that we could get a better price if it was pre booked. She gave us advice on catching the tram which was super helpful. I felt very welcome and I think she truly cares about everyone who stays at the hotel.

Some further gluten free options for breakfast would have been wonderful.

Staff were great. Especially restaurant staff in evening

The location central to any where around the city precinct.

all good

Clean , great facilities

Everything

Good location

Facilities are okay but not worth the luxury price tag.

I loved the cleanliness, relaxed welcome feel inside and out, the classic look of the ground floor.the library. I most appreciated And the manager showing me patience courtesy and compassion when having to approach them with my disappointment of misleading yet somewhat misunderstanding to "paid" expectations.

Not originally getting what I thought I was paying for and spent 4hrs researching other best deals. Peppers seamed the best for what was offered yet different room and no clear explanation on breakfast requirements ann eating in your room to the room offering a balcony and separate private bathroom is not what we originally were offered the first night. I felt a little bit ripped off my money to what I was expecting and reassured after booking was made. Dealing with a sudden death in the family the last thing i was in "good" head space for dealing with management and dealing with negative feedback when U was reassured by family and friends it was a good place and to give Peppers a go. No microwave in room. I think more flexibility could be shown for baymarie style breakfast, having it avail to be taken back to your room. And NOT have to pay extra or miss out on "paid" breakfast the first morning.

lovely rooms, spacious

aircon in our room was very noisy

Rooms were quite and comfortable

Bathroom was riddled with black mould which caused use both to have extremely sore throats. No cutlery in the room and when we called to ask for some the guy was extremely rude and we were also charged $6 just to be supplied with cutlery

Location, facilities and the room

Cost of the breakfast

Location was great and room itself was lovely.

I would book a room with a kitchen next time so that we didn’t have to eat out for every meal.