The welcome on arrival and the kindness of all the staff. Each one was so helpful and so willing to make she of the best of service.

Nothing

Friendly concierge saw me fall on way into hotel knew I had really hurt myself.Helped carry my bags and was very helpful

Couldn't fault you.Maybe someone to help with bags up steps of hotel

Lovely position beside the sea , close to a dart for getting to Dublin City centre rather than driving, food was good, staff were friendly and helpful and rooms large clean and bright

To warm !

Loved the Location right along the beach. Room was spacious, lovely view and comfortable.

N/A

Location is amazing, has a feeling of calm and relaxation as soon as you drive into to car park.

However, yet again we arrived with renovations being carried out so part of the hotel was not available. Also our room was directly above the renovation work so on our first morning there we were awoken early to hammering and drilling. Not ideal.

We were delighted with the hotel. We got a complimentary upgrade which was a lovely surprise. Water + Chocolates in the room was such a lovely touch. The room was great, fab sea view and the bed was so comfortable. The breakfast was really good, lots of choice for all dietary needs.

On arrival our room was too warm but that was easily sorted by turning down the thermostat

The comfort of hotel. the location of hotel,

We were unfortunate with the plumbing not been working.

Scenic location, efficient and courteous staff - quiet with access to local beach

Nice enough hotel lobby

We had a lot of complaints the first day. Such as baby found a screw on the floor and put it in her mouth luckily we caught her and got it quickly. Drains in the shower and sink blocked and shower flooded the bathroom floor. Restaurant staff weren’t very accommodating with a baby had to ask for a highchair for the baby multiple times even after they walked passed after being asked. The double bed in the double room was two beds pushed together. When we brought it up with staff we were offered complimentary breakfast which was nice and a room upgrade which ended up being a smaller room further from reception and hotel entrance with an old small tv and outdated furniture and bathroom only benefit was the view.

Everything!

Was very happy with everything

The location was perfect Clean and food was lovely

Spa, location and service

The room was very clean and pleasant in appearance.The beds were comfortable.

The shower was scalding and my daughter had to shout for us to help her out of it.The dial to adjust the temperature was faulty. We were unable to shower and informed reception before we left for our event.On return we were informed by the night staff that maintenance had not repaired it.We were therefore unable to clean ourselves during our stay.I informed the reception staff on check out and she told me that maintenance had fixed the issue without entering the room , which was untrue.The member of staff did not seem to care about my concern that the water was not hot but scalding and my 9 year old had been in it.We were refunded the price of breakfast ,but I was left with the impression that the staff weren't unduly concerned about scalding water in a family room .Over €300 to stay in a room without the ability to shower !

Great location. Very friendly staff. Kids loved the breakfast and the beach.

Location

Tv reception in the room was atrocious

Staff were lovely. Very helpful. Especially bar staff

Nothing

Breakfast was great. Staff very attentive!

The lack of air conditioning in the room. Felt warm and stuffy. Windows only opened a crack

Location

Disappointed no pool as its advertised as spa also my mum and I would have liked manicures but they didn't have facilities for them

We stayed the week and enjoyed the space, beach, golf course and the grounds. We loved our stay and the friendly staff and room service personnel. Eduard cleaning person was extremely friendly and kind. Thank you. Spa and massage open we went 3 times for a massage. Uber to Dublin for the whiskey tours The young staff and beautiful accents.

Spa not open. Travellers staying and keptus awake by ringing our bell to the room . Running up and down the corridor s shouting, knocking on doors all night. I put ear plugs in my ears to get some sleep. That we couldn't eat dinner in the garden sitting area in the evening, only for drinks unless restaurant full then we could and that only happened once. I left my coat behind in our room and I rang to say this and the lady answering the phone did not have a friendly manner and I ended the call feeling displeased with the outcome. . My coat will not be sent to me , you have to pick it up which was not possible for me to do so as I was flying home.

Everything

Paid at booking.com and again at the hotel.

on beach, huge facilities, comfortable beds,

toilet was permanently stained in room 117, gross actually, stayed 4 nights, never changed sheets or pillowcases, never vacuumed our entire time, didn’t even make the bed one day and only brought towels, no lotion or shower caps, 2 bath towels for 2 people, u think an extra towel to dry your hair would be nice, nice, friendly maids, not sure why we were ignored. ordered room service twice, forgot condiments, drinks, food was good thou. wish room service had more selection, mirroring the regular menu. Porters we’re friendly and desk staff and bar, spa folks not so much, pass u in hall and don’t even respond to good morning. very disappointing stay for over 300 euros a night, that doesn’t even include their boring breakfast buffet… 🤨found The Grande in Malahide more accommodating and way better food, 🇨🇦🇨🇦 very disappointing this visit.

Bed itself was comfortable - see next question

Pillows were very uncomfortable and made sleep very difficult Tv reception and channel choice for the money we paid was poor Room was very small and basic

This is the 5th time we've been back and it's still a great place. The staff at the reception are top, the breakfast is excellent, the only small inconvenience during our stay was that the old pub was being renovated. We will go back next year to see the changes.

Nothing

It was OK

Booked a garden view.. but got the view of a beige wall.. Glad I didnt look for sea view for extra money