Location ok

I asked that I can park my motorcycle in a closed place when book the room. I get a reply 2 days after arrival that I can. To late!?! When we arrived there at the Hotel they told us that we can not use the parking. It’s forbidden for motorcycles and we need to park outside the building. That’s not what I wanted, the reception man was not nice and willing to look for another solution. I booked this hotel because they advertise that they have parking. It’s the first time that I experienced like that at a hotel. This was very disappointing.

Nothing

Staff, price, food in restaurant. Breakfast was ok.

The location and the room were excellent. The restaurant staff were a little lacking in competence.

As above.

Nice personnel Nice room: clean and nice beds

Persistence in promoting the breakfast Could use the stairs instead of the elevator

Good location ,easy parking

Unhelpful staff ( verging on rude ) No customer service at all.The finesse restaurant advertised on website is only open when they have business functions on , so rather rudely told we could only have something to eat in bar area .

The rooms were excellent and with a great river view. The pillows, for guests not used to 'duvet' type pillows were not the best or most comfortable, but otherwise the beds were good & the room was excellent.

EUR 22.00 per person for breakfast is completely unreasonable! Outside the hotel EUR 22.95 bought breakfast for 4 persons including tea and coffee.

the location was great, the hotel was clean, and the staff was friendly

Overall, everything was ok. Good location, 10 mins by foot to the “Deutsches Eck”.

The building is a bit dated already, and you can see it. Furniture in the room was ok, bathroom as well, but a bit dated. Everything worked though. All towels and bed ware had a little bit of a ‘bit so nice’ smell, hard to describe.

breakfast

the offer for the upgrade rip-off charge for the premium room

Not much.

Staff were disinterested and in one case just plain rude. Sauna closed “Due to climate change”, yet lights and heaters on everywhere. Service at bar one evening was non existent and we had to ask the front desk who finally found someone.