My family and I recently stayed at the Blue Radisson in a junior suite for one night with our one-year-old twin daughters. While the hotel has some positive aspects, our overall experience was extremely disappointing. On the positive side, the location of the hotel is excellent, as it is close to everything and just one tram stop away from the zoo. Additionally, the staff in the restaurant and at breakfast were very friendly, nice, and helpful, which we appreciated during our stay. Unfortunately, the positives were overshadowed by several significant issues. We were appalled by the lack of cleanliness and overall state of the room. There was a disgusting odor emanating from the bathroom pipes, and the room itself had debris like wood and paper on the floor (see photos). Several items in the room were broken, including a large hole in the floor and broken wooden panels. There were coffee stains on the wall, which were clearly not cleaned and highlighted the room's overall dirtiness. Our daughters crawled around the room, and their bodysuits ended up with brown marks that disgusted us (see photos). These were not food stains but something they picked up from the dirty floor. Additionally, there were no slippers provided in the room for the swimming pool, which was an inconvenience. This was another example of the hotel failing to meet the standard we expected from a four-star establishment. We had requested baby cots from the hotel, and they assured us they had them available. However, if I had known what they would provide, I would have brought our own. One of the baby cots was broken, with foam coming out of the frame. I found one of my babies with foam in her mouth in the morning. At the restaurant, we found the high chairs to be in need of repair, as the straps to secure the babies were broken, which made them unsafe. This was concerning as our daughter almost fell out of the chair.

Location, facilities food, staff all excellent

Nothing

Nettes Personal und Frühstück war auch gut.

Die Klimaanlage hat sehr schlecht gekühlt, wir konnten fast nicht schlafen. Die Badezimmer haben keinen Abzug, also ist es dort schwül und sehr warm. Im WC hatte es noch Haare, würg!

Rooms wee dirty and everything in the room was out of order or service. Employees are rude and ignorant. They want me to pay the fee two times.

Reception area, staff great, nice indoor pool. Good room.

Room cleaning & restocking poor this time. Bottles of water replenished after a call to reception, but coffee wasn’t. The floor not vacuumed as gritty underfoot, my travel cup & tea bags were thrown away by housekeeping. No English TV channels anymore, just news.

Nice staffs who could help us for everything include the very comfort and connecting rooms. We ask for late check out on my last day and the staff could help us for 1 room complimentary. This is more than my expectations.

Nothing

Personal an der Rezeption war sehr hilfsbereit

Gelegentlich dauerte es lange, bis das Zimmer gereinigt wurde.

Super 👍

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