Die zuvorkommende Art und Weise des Personals ist sehr, sehr angenehm, ohne aufdringlich zu sein.

Der Müslibereich des Frühstücks ist unmodern

Bijzonder mooi hotel! Mooie kamers met badkamer met bad en vriendelijk personeel. Drukke, gezellige bar met mooie cocktails. Auto in ondergelegen parkeergarage geparkeerd met 3 stuks 11 kV Tesla laders. Gratis laden voor hotel gasten.

Iets te weinig bediening tijdens ontbijt en in de drukke bar.

Professionalism and attention to details

Nothing

This hotel was fabulous - worth every penny. We even added an extra night to our stay because we loved it so much. We traveled with our 1 year old son and the staff was more than happy to accommodate a crib in our room, no charge. The breakfast was wonderful, anything you could want, even champagne! Our room was very spacious and had everything we needed, the bathroom was so clean it shined and the turndown service was a lovely touch. We'd 100% stay here again if we came back to Heidelberg!!!!

nothing could have been better!

location is excellent.hotel personnel were very welcoming.

All 3 top of the pops

Just a little bit overheated

Everything was P E R F E C T

-

Good location

Bathroom had a blocked bathtub and the cleaning lady came in with a toilet plunger which took out very gross things out. I was absolutely grossed out and it ruined my stay. Even though we changed rooms, the image embedded in my mind. No compensation were offered. The pools water were not heated, very cold. Breakfast was very plain with minimal selection Not good enough for a 5 star hotel