It was a clean and confortably designed room.

Photos of the same category rooms included much better situated ones, so we felt quite dissapointed being placed in the corner with a very partial view to the lake and with two exits in front of our windows. This room should have been cheaper.

Location was excellent

Value for money

I liked the view from the hotel, as well as the possibility of enjoying breakfast while looking at the beautiful lake. The fact that the hotel offers good bicycles that you can rent for free, is also a big advantage. Employees at the reception were nice and helpful.

The biggest disappointment was the parking spot. The fact that it is a bit far from the hotel is ok, however it was nowhere mentioned that it costs 18 EUR per day, which makes the whole stay in the hotel far more expensive. Unfortunately when you come with a car you have no option, either you book a spot at the hotel and you pay, or you park somewhere in the city, where you have to pay as well. In my opinion such information should be clearly stated on the booking advert. The WiFi connection was slow and it permanently broke down, so definitely no Netflix here or yt in the evening. The air-conditioning is on demand, meaning you need to go down to the reception and ask for it to be turned on for some period of time. Although you have a controlling panel in the room, it is useless, as it does not allow you to control the air-conditioning yourself. The breakfast was mediocre, the best thing about it is the enjoyable view. When it comes to the whole vibe of the hotel I would say it is more stiff and formal, definitely not something that we enjoyed but I can imagine that for some guests this would be an advantage. I would defiantly not recommend the restaurant Al Vapor that is attached to the hotel, it is quite expensive and nothing special. Throughout my stay I enjoyed far more delicious meals in other places in the city or in other spots nearby.

Location is awesome. The staff was extremely nice and very helpful.

Very nice staff , lovely hotel, beautiful location.

This is a family run Hotel. Their mission is to make their guest feel welcome, comfortable, and pampered. They do that by paying attention to all details. They serve a great breakfast. They have a wonderful menu in their restaurant. The staff gis also wonderful and very friendly. Francesca at the reception is great, the owner and her son Pietro are courteous and make you feel special. They have special events almost every night. I don’t know what else to say. Just a wonderful place and I make a point to come back every time I am in Lake Garda.

Nothing that I can think of

The staff were helpful as we had booked into the older part of the hotel without knowing. Their manager eventually got us an economy room which was behind the bar but much more modern and clean. Peter and lady at reception were very welcoming and kind.

The thing which I disliked the most was that reception had control of the AC. Upon check in no number was given to contact them so I had to contact them via this to ask them to switch the AC on. They did switch it on however an hour or so later we accidentally switched the AC off without being able to switch on again and resulted in having to open the window. I literally slept for an hour as it was so warm and sounded like most of the traffic was passing by our window! I feel occupants should be able to switch their AC on and off as desired. I’ve stayed in plenty of hotels and never faced this issue. Breakfast seemed chaotic too. Only on my final morning was I asked if I wanted a drink

Good space, good food

Rather noisy staff / personell.