clean

nothing; small but typical for Spain; I would have liked to be more central but the tour group recommended this hotel

Great location, lovely helpful staff and a very nice lunch.

Only negative was the shower in bath, and the glass shower screen kept swinging open.

Spacious room, helpful stuff

Great location, amazing view of the stadium. Loved the cafeteria. Front dest was very informative

Beautiful lobby and pleasant staff.

Despite the restaurant being advertised in the lift, and on the notice board outside, with an enticing menu, and despite me asking if I should book a table for the restaurant, (not necessary she said) it was actually closed and we had a simplified menu, and ate in a section of the lobby. The cooling didn't work in the room. The room (308) was run down and although everything worked, the toilet is loose on the floor and there are broken tiles, and water damaged door & frame. The lifts are not in good repair. They shouldn't wobble sideways nor jerk at the start nor rethink the final stop position.

Fantastic location. Very clean. Friendly and helpful staff

Enough possibilities / choice

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The room was clean and the staff was friendly, efficient, and welcoming. The breakfast was very good. The toiletries were nice and thankfully included a toothbrush and tooth paste (which I had forgotten).

The location of the hotel is right next to the stadium and ideal for anything in the area, but was far less central than I had expected from looking at the map alone. The layout of the room was not unpleasant, but seemed bizarre: there was a standard sized room with beds and a desk, a large bathroom, a hallway and a tiny sitting room that I really did not understand. Perhaps it would be suited to business meetings but seemed too small for this purpose and certainly not arranged for formal meetings. The spring beds were far too soft and quite short. I am tall but my feet were completely off the edge.

I liked everything to be honest. I hadn't intended to stay in Bilbao as long as I did and found the hotel by "accident" Having said that the location is fantastic, the breakfast was superb with lots of options. The room was very comfortable and all the staff throughout the hotel were extremely friendly. There is secure parking which is an essential for me as a motorcyclist. Fair to point out that the parking is at an additional cost but well worth it for peace of mind. Something to note, it is right beside the AC Bilbao football stadium. There was a big match on the Tuesday night. I am not a huge football fan but I have been converted and the atmosphere was truly amazing. I will be back to see a game... The hotel is close..ish to everything. I was able to walk to the Guggenheim and everywhere else. Perfect for me!!

For me, absolutely nothing. I cannot fault it.

Breakfast

Noise from sport bar

Kind and lovely staff always with a smile on the face. Breakfast had very good options, from savoury to sweet. Bed and pillow were very comfortable.

Only sponge cake at breakfast felt a bit dry. Perhaps a cake cover or recipe review could solve it. The rest of the breakfast was fab, with a lot of healthy and tasty options and well presented so it felt appealing. Room felt a bit hot, and we weren't able to solve it with air-conditioning, window open did it's job. Shower head pressure could be better, bath spout water pressure was perfect. The scent in hotel reception could be more subtle.

Very clean. Location is great. Personel is super nice and helpful. Very good quality of breakfast with a lot of options.

Good value for money. Welcoming friendly staff. Clean rooms and facilities.

Everything!

The perfume smell in the room which went away when I opened window

location

n/A

well placed although it might be a bit different on match day!

nothing

Fabulous modern hotel with great rooms. The breakfast choice was excellent. Super location right opposite the football stadium and even though there was a match on whilst we were there it was not noisy. A few bars within a couple of minutes and easy walking to the old town. Underground only a stroll away. Will certainly be back to visit this lovely city and would 100% stay here. Worth adding that we had an issue as our toilet wasn’t working. The staff acted as soon as advised and moved us to another room.

Clean room and friendly staff

No one in the restaurant could speak English

Area hotel was in

Room needed painting bathroom door and baseboard were water damaged inside bathroom

Place. Nice location.

Terrace closed. No pinchos available in the bar.

This is a good hotel with a good restaurant and the staff is kind.

However, I’m very disappointed with my stay. For the second time, I have chosen this hotel, especially for its terrace and beautiful mountain, river and city views. The first time I stayed there, the terrace was closed. The second time I contacted their staff by email and they confirmed to me the day before, that the terrace would be open and available next day for meals and drinks until 11pm. The same day I received another confirmation via their WhatsApp service confirming this information once again. Once I got there and checked in, I was told that the terrace was closed!? The staff apologized profusely and when I said that I had received 2 confirmations, they ended up by saying clumsily that it was closed because of the heat… It was about 28 degrees and a beautiful and clear sky. My advise is, do not choose this hotel for its terrace, even if it is the first photo on their websites.

the room is spacious and well equipped private parking is fine and safe location is fine (easy to take a tram to get to Guggenheim)