The staff were all very efficient and friendly and the food was exceptional. The room was lovely.

There could be a bit more seating inside and out to just have a drink.

Beautiful hotel in a stunning location. Staff were fantastic, very helpful. Couldn't fault the price for what we got either!

The staff were very pleasant upon arrival and attentiveness throughout the stay and during our dining experience was exemplary.

The room was very disappointing, it felt like an add on to the hotel as if it used to be an office or staff room and converted with minimal effort to make an additional room. The carpet was dirty and stained, there was plaster coming off the walls, marks all over the walls, curtains starting to come off their rail, floor boards above the room were creaking and had no insulation, sounded like an elephant above us and I don't think they were being loud on purpose its just poor construction and no maintenance or insulation of the subflooring. The was only enough milk provided for one drink for two people and only one biscuit between two on both days which just comes across as stingy. The mugs provided for making yea or coffee are so small you have 3 sips and its gone an need another but then there's not enough milk. There was a meeting room on the side of our room which wasn't explained to us and being immediately at the room exit you don't notice the sign which says in use and ended up walking in and disrupting a meeting. The alternative route was to go up several stairs through a narrow corridor and navigate several fire doors and back down some stairs and through a common room, all while trying to carry your bags. The room was on the ground floor facing the car park you couldn't get changed or relax without people seeing you so the curtains have to be closed pretty much most of the time to have privacy and therefore no natural light. I wouldn't want to stay in the room more than a night we stayed two and that was too much! The gardens and paddock are sold to you as part of some customer experience thing to do but they are unmanaged and small and almost not worth mentioning. No thought goes into the customer experience here and it seems like everyone just does there job but no one is there overseeing the finer details. The hotel owner needs desperately to spend some money and invest in refurbishment of the room.

Good size room, good shower, lovely staff and nice history behind the property too. We were quite impressed.

Large room including sofa, comfortable bed and fluffy bath towels. Convenient and pleasant 15 minute walk into Trowbridge.

I have no complaints about my stay.

Really comfortable room. Very helpful staff at breakfast who helped with special requests.

I forgot my charger. It was handed in by cleaner but nobody rang me. Luckily I realised before leaving the area.

we booked and PREPAID for a superior room, we never got. For 10 days, we try to get a refund but no reply from the hotel to our e-mail

The rooms were very close to the bar. Very convenient Property could do with a “freshen up” It looked a bit “tired”

Property could do with money spent on it, to freshen it up. The room price should have included breakfast, as it was dear.