Location is second to none!

One star for the great location and the front desk staffs was able to upgraded us from room 140 to 425. The front desk staff name Joe and Ellie was worth of mentioning! Above is only the good thing about this so call 5 stars hotel! We totally understand this hotel is over 100 years old and that is what we want to experience a little bit of the Royal British experience! The small room, small elevator is understandable! But not replacing the facial towels (happened once in both rooms） and not cleaning the soap dishes throughout our 6 nights of stay is not excusable! So I’m questioning their housekeeping SOP and training systems, because this isn’t an isolated incident to a single housekeeping employee, it is a system wide issue! I don’t believe the 5 stars hotel’s housekeeping SOP not including the daily soap dish cleaning and replacing a new soap as needed! A bit of disappointment, is the best way to describe the experience we had with this hotel!

Very close to restaurants and buckingham palace

The service and staff were extremely courteous and helpful. The location of the hotel was excellent.. very central. The bar and restaurant were good and the breakfast was super!

The room was very small and there were no drawers to put clothes. There wasn't much room to spare. I could hardly walk around the bed. The lift was also small and could barely fit four people.

The public areas are lovely if not a little heavy on the decor. The staff are really wonderful which is so important

It’s to dated and heavily decorated . The bedroom was heavy in its decor, and the walls and carpets clashed. I think more muted colours and matching decor would be better to give this Georgian hotel more stylish. The view of the royal news was exceptional

The location was good. The staff were very helpful and friendly. The bed was comfortable. There was a bath.

The room was exceptionally small. The view was non existent and we couldn’t even see the sky to evaluate the weather. The plug in the sink didn’t hold water. The TV didn’t have sound. There were steps by the door which were a hazard. We stayed two nights and on the second day the tea and coffee sachets weren’t replenished. The service in the bar on the first night was terrible. There were a handful of people in the bar and there were at least three members of staff but we waited 25 minutes for our drinks even though we reminded them twice. When asked on check out if we’d enjoyed our stay, we reeled off our issues to the receptionist, but she wasn’t apologetic. Definitely not value for money!

Good reception staff and excellent breakfast

Room rather small and a long way to it

We loved the hotel and the staff were extremely helpful especially on reception. The only thing I would of liked was a little more space in our room, that said it was adequate and comfortable for our two night stay. Would definitely stay again it was an ideal location to everything.

Nothing really

Staff

Prices are high

the friendly staff (especially the doormen) and the decoration of the restaurant and bar of the hotel

small room despite i chose the king room with view to the Palace. no toothpaste provided

Front of hotel staff were excellent especially Concierge and how they looked after your Luggage

No complaints

STAFF

What a location! The nicest staff ever in the whole wide world. I actually sent them a note of praise which I never do-that’s how wonderful they were!

Loved it!

Excellent staff, very friendly and helpful, a very clean and well maintained hotel and a great location

Nothing

La qualité des produits offerts: excellents fruits frais magnifiquement préparés, par exemple.

Le café pourrait être autre chose que du café filtre le matin. L’on pourrait peut-être nous proposer un café ou un expresso machine.

L'accueil du personnel. La chambre, la literie.

Rien

Close to everything. All walking distance

The tea meal was double the price of Harrods

Friendly and helpful staff, beautiful hotel and room, amazing breakfast, close to the Apollo theatre, easy to walk to other attractions like Westminster Abbey, Thames, The London Eye...

Nothing we didn't like

Das Hotel hat wirklich eine super Lage, super zentral, man kann sowohl zu Fuß als auch an der Victoria Station mit der Underground London toll abarbeiten. Das Personal ist wirklich sehr nett und zuvorkommend. Das Zimmer war klein aber süß eingerichtet, leider schon ziemlich abgewohnt. Die Klimaanlage hat bedauerlicherweise gerattert und trotz mehrmaliger Versuche konnte das auch von Seiten des Hotels nicht abgestellt werden. Das hat den Aufenthalt leider sehr getrübt, da man Nachts kaum schlafen konnte, denn auch im ausgestellten Zustand hat die Klima laut gerattert. Das Frühstück war ok. Alles in Allem: spitzenmässige Lage, plüschige Optik aber wir suchen uns für den nächsten Besuch ein anderes Hotel.

s.o.

Very clean and very well located The serving staff at breakfast were very good indeed. The front of house also very good indeed Bed super comfy

Not really worth the money paid £520 for the night The extra for the view was really non existent as we were to far along to look on the mews No fridge in the room sockets only one side of the bed difficult to plug in the kettle Despite being aware of a 60th birthday no effort was made to a knowledge this Oh and the light in the bathroom was hanging out the ceiling. Would stay again but with lower expectations.

Beautifully presented. Lovely rooms. Very comfy beds. All of the staff we encountered were exceptional.

The staff were amazing and couldn't do enough to make us feel welcome and comfortable. The location was within a 5mins walk to the London Tube and in what seemed to be a safe area near Buckingham Palace. Dinner in the Curry Room was outstanding and worth every penny of the prix fixe menu. The rooms, at least the one we had was not huge but they were well appointed and had everything we needed.

Maybe the size of the shower... it was very clean and served its purpose but just felt a little on the smaller side.

Location is very close to Buckingham Palace which is great. Indian restaurant is the best.

This is our second time of staying here a week apart. Reception staff are more accommodating and better the second time around than our first visit.

l’accueil, la gentillesse du personnel la déco et l’emplacement

la taille du lit (140x190 alors que chez nous 180x200 )précisé sur la réservation mais nous n’avions pas vu l’information de cette offre

Perfect location

Breakfast is pricey but worth it for the experience

Location & staff.

Small rooms, overpriced restaurant, dated facility.

Lo que más nos ha gustado ha sido la ubicación, está a escasos metros de Buckingham Palace y de la estación de Victoria. Además de ello, cuenta con varios restaurantes de cocina internacional en su alrededor. Por último, el servicio en el hotel ha sido inmejorable. Cada noche nos sorprendían con una botella de agua y un dulce típico de Inglaterra en la habitación y siempre estaban dispuestos ha ayudarnos con todo. ¡Nuestra estancia ha sido increíble!

En el Check-in te descuentan 100£/noche por “posibles gastos” que puedas hacer en el hotel (servicios adicionales). Te indican que si esos gastos no son realizados, el total cobrado será devuelto. Sin embargo, a la hora del Check-out intentan que abones 15£/noche como TIP para el servicio “general” dado por tod@s l@s trabajadores. Eso si, siempre existe la posibilidad de decir que no.

Wir hatten ein Standard-Doppelzimmer mit Doppelbett. Das Zimmer war groß und geräumig. Auch sehr ruhig gelegen. Das Bad eher "kleiner", aber nicht schlecht. Personal super-freundlich, immer hilfsbereit und einfach TOPP. Sauberkeit des Zimmers 1+ mit Sternchen. Die Lage ist MEGA. Genau zwischen Victoria-Station und dem Haupteingang des Buckingham-Palace gelegen. Sightseeing-Busse halten quasi direkt vor dem Hotel. Frühstücks-Enthusiasten aufgepasst. Das englische Frühstück ist grundsätzlich gewöhnungsbedürftig. Die Gerichte waren vielfältig und alle lecker. Sehr schön angerichtet. Die Frühstücks-Crew war immer freundliche und aufmerksam.

Nebenan wurde ein Zimmer renoviert; das war mit dem "Lärm" tagsüber und am Nachmittag nicht so schön. Ein Frühstücks-Gericht ist enthalten; das zweite kostet 15 Pfund extra!!!! Nicht erwartungsgemäß. Lecker war es aber allemal. Das kontinentale Frühstück ist eher dürftig. Es wird eine Servicepauschale von 15 Pfund pro Tag und Nacht erhoben. Diese ist aber nicht verpflichtend und wird am Ende des Aufenthalts (auf Wunsch des Gastes!!!!) wieder von der Rechnung genommen.

Afternoon tea was delicious

Room was old and dusty, not even mentioning the bathroom They forget to leave our daily waters

I’ve stayed there before and it’s an excellent location with good service

We had problems every day with the electronic key. The Queen’s Suite was lovely but small. Breakfast on Wednesday was very slow and room service on Thursday was also very slow. The staff were all outstanding. We were given a small discount which was appreciated. We still love the Rubens.

Breakfast and dinner was lovely as always ..staff amazing ..can't wait till I return in july

Everything was perfect

Úžasné❤️