**A Glowing Review of Shangri-La Jakarta** During my recent stay at Shangri-La Jakarta, I was thoroughly impressed by the exceptional standards of cleanliness, warm hospitality, and the professionalism exhibited by the staff throughout the hotel. From the moment I arrived, I felt welcomed and valued, which truly enhanced my experience. The hotel's commitment to maintaining a pristine environment was evident in every corner. It was clear that the housekeeping staff took great pride in their work, ensuring that all areas were immaculate. This attention to detail made my stay not only comfortable but also enjoyable. The staff's interaction with guests was nothing short of outstanding. Every member I encountered demonstrated a genuine desire to assist and serve, making the atmosphere feel both friendly and luxurious. I would like to extend a special thanks to Anwar at the entrance, whose warm smile and gracious welcome set the tone for my entire visit. His positive energy is infectious, and he truly makes guests feel at home. Additionally, my experience at the pool was made even more pleasant thanks to Ridwaan. His respectful demeanor and cheerful personality added to the overall enjoyment of my time there. It's clear that he takes pride in his role, and his efforts do not go unnoticed. Moreover, the quality of the food served at the hotel was exceptional. Each meal was a delightful experience, showcasing a variety of delicious options that catered to every palate. The beautiful views surrounding the hotel only enhanced the dining experience, making it feel more like a resort than a city hotel. Overall, Shangri-La Jakarta is a perfect destination that meets all your needs, providing a perfect blend of luxury and comfort. I would like to express my heartfelt gratitude to all the staff for their hard work and dedication. My son and I are incredibly thankful for the wonderful service we received.

Very large and well equipped Horizon Club Rooms. We were there for a wedding. The service is exceptional. Nice pool and large garden.

Friendly staff very good breakfast

As hotel in town,so not much space for walking.. River across the street: stinky and full of dirt.. i think hotel should interfere and ask the responsables to stop throwing their dirt into the river

The huge breakfast area is legendary in Jakarta. It offers anything that your heart craves. The pool area is very clean and is enormous – even with lots of guests there are quiet spots.

It was new years eve and the property was at capacity which made the breakfast area overcrowded. The staff handled it excellently though.

I usually like to stay with this hotel chain and all the time it is satisfying, All services very good personal is very cheerful and helpful, Breakfast is delicious, facilities are good Chi spa all the time best. Lamb chops are excellent even with room service.

Most of the things are wonderful but only after 23.00 There is hard to find any meal you need to call for room service.

Breakfast was great

All was ok

Kids Activities

No welcoming from Front Office

Pool area is great