Love it.

No clear explanation about what is in the food.

Modern, clean and tidy. Views over Jerusalem.

Unclear which desk was reception or how concierge could help us.

Our old city view balcony room on the 10th floor was excellent with lovely views,but our daughters’ room on the 5th floor overlooking a main road junction were noisy from traffic.The view from the Bersnda restaurant of the old city was beautiful. The head concierge,Eviator,was outstanding-extremely helpful,knowledgeable and full of charm and personality. The guides he arranged for us (Hannah for the old city walking tour and Etai for Masada and the Dead Sea) were superb. The special bread station and staff member there at breakfast was excellent.

The service at breakfast was very lacklustre-inattentive and disinterested.Similarly,the lounge bar/casual restaurant staff on the night of our arrival were unwelcoming and unhelpful and the limited food we could order was very average in quality.That whole area needs to be made more attractive,with a proper bar-dated decor and furnishings with no character at present. The hotel seemed rather dominated by large groups at times.

Very friendly, helpful and attentive staff Kids loved the Funland Delicious and varied breakfast Friday night dinner and shabbos lunch were excellent

In hindsight would have preferred a room with a balcony

Everything the staff people environment !! Call Diana Hai

Breakfast was exceptional. Staff was courtenous.

I didn't like that there was a guest at the pool while we were eating was smoking in a no smoking setting. I told one of the waiters and he told him. Later that day while sitting at the pool the same guest was outside his terrace again smoking right behind us. I spoke to front desk.

Great location, excellent breakfast, friendly staff and the best kidsclub

We were staying with a family of 4 in the room and (again) there were only 3 towels in the bathroom and the pull out couch only had 1 pillow

The hotel was great! Very comfortable, and a great location! The staff was very helpful and welcoming. The restaurants were very good, and they took pride in their creations. The gym was wonderful, great equipment, and if you needed some floor space you can use their yoga/ class room, you just need to request it because they need to unlock the door.

I didn't think we had access to enough complimentary water. But everything else was great!

Location. The restaurant is good. Accommodations are good.

Few waitresses in the breakfast are are nice. Some of them are quite rude

Excellent choices very varied. Delicious.

An amazing experience in the heart of Jerusalem. Staff were all attentive and good . Position was excellent and catering for Shabbat was incredible.

Nothing

The service is amazing.

Nothing everything was great.

location

service and food

I liked everything

The service was very slow at breakfast.

everything was just ok

staff could be off hand or very good

amazing location at entrance to the old city and near a beautiful outdoor shopping mall with shops and restaurants. Beautiful hotel lobby and rooms and pool. staff so friendly and attentive.

we were on the 10th floor and could hear enough horns and street noise to make it a little hard to sleep.

Good location relative to Old City

when we arrived after a hot day the pool and main restaurant was closed for a wedding, then on Friday the restaurant was closed for Shabbas and on Saturday. dining staff were very reluctant to help and almost looked irritated. two days in a row we had to phone in the afternoon after we got back to have the room cleaned after please clean was out in the morning. we had to phone twice to get our cushions changed because of allergies

The hotel ran out of washcloths and the new sheets that were put on were dirty. Also the room wasn’t cleaned well one day,

everything