Staff excellent service

Pillows bit hard

The location.

I was given room 217 at first, the room was filthy and carpet grippers were on show. Mould in the corner of the room, wee on the toilet seat and hair on the bed. I complained to reception and had to pay to upgrade to room 215 as there were no other rooms available of the same standard as room 217. The room was bigger and there was no hair on the bed, but that's probably where the good points stop. The sink was filthy, the carpets are stained and sticky and the walls seem to be made out of paper. 8 other family members stayed at the hotel and 6 were in the surrounding rooms to me, room 216, 116 and room 115. I could hear everyone of them talking, brushing their teeth and their phones vibrating. You get woken up to what can only be described as someone using a ninja blender, doors banging and people talking. There is no way this hotel is a 4 star, it is barely a 1 star.

The location and the price

paying for parking

Arrived and was made very welcome from the moment I walked in. Had a little wait whilst they was dealing with another person who had issues. They remained very professional although not being spoken to properly.

Everything reached my expectation in the hotel. Other residents parking styles left a lack of consideration for others.

Good location.

Location, clean rooms, polite and friendly staff in the Reception.

Unfortunately the hair dryer was not working. Should upgrade such accessories.

Location perfect for meeting in Derby Room spacious and well maintained Car park on site a value great Check in and check out process quick and the staff good

Bathroom a bit dated but perfectly functional

We didn’t like anything about this property but we deeply regret to make a reservation in this hotel.

Service, Staff, communication, cleaning, very small room, bed, bathroom and shower.

Good size room (made sure we didn't get a cisy room), comfy bed, good sized towels and walking distance to the city centre.

No staff at the restaurant, so we ate elsewhere

Enjoyed our stay, have rebooked for October. The Stuart Hotel, Derby is top of our list for our fortnightly weekend stay if available.

Received a lovely reception Room was comfortable We did not have meals

N/A

Reception staff when I checked in very friendly, there were vegan options at breakfast, wifi was stable enough for a video call meeting, really good location for both rail station and centre of town - both within 10 minute walking distance.

staff the next morning on the reception desk and in the restaurant were pleasant but quite brusque and/or a bit unknowledgeable. The room was a bit worn and tired which is not a problem in itself, but elements of the room were very very dirty. The bedside lamp had clearly never been dusted at all, covered in grime and dust. No hangers in the wardrobe so a pretty useless piece of furniture. Walls are very thin and I could hear everything being said next door, and I don't think they were particularly loud. My room was clearly above/near the kitchen and the extractor fan made a constant loud humming/thrumming sound. It stopped at 8.30pm but started again at 5.30am in the morning and woke me up. Windows are draughty. It looked liked the carpet in the hallways and on the stairs hadn't been hoovered in months!

The staff were polite. The breakfast was OK, standard English Fry.

The lumpy Mattress, The noisy stairs, the loud appliance somewhere in the vicinity to the room.

Bad

Room was very small and dirty

Staff were excellent and location is handy for the station

A little dated but that was expected. Only real downside was the poor wi-fi

Good location, excellent taxi service, comfortable room and parking on site.

Breakfast was a bit chaotic as there was a coach load in and we struggled to find a table.

Good location for the town, clean hotel, discounted parking right next to hotel. Decent hotel for the price and will defiantly use it again. Nice bar area, did not eat there but food looked good.

Location good Excellent breakfast

Couldn’t check in before 3 pm

It was close to town and in walking distance

The shower need cleaning the walls were a bit mouldy

Rooms too small and unbreathable, floor was not hoovered, I don't recommend sorry.

Staff were pleasant in the restaurant dining area. On arrival at the hotel, I requested help with my bag as I am disabled. Unfortunately, I ended up feeling very uneasy due to the helper stating that she had her own issues. Felt as though I was a burden.

Rooms are very dated and in desperate need of upgrading. Heavily stained carpets, pillows uncomfortable. Big safety issue in the disabled room in the bathroom. The floors are shiny and slippery, these are hazaedous. The shower basin is very worn and offers no support underfoot. The basin leaks out on the shiny floor, creating a large pool that is dangerous, especially for a disabled person. There is no hand rail in the area of the shower. The website states there is a fridge and hairdryer in the room. However, these were absent. The room in general needs emmidiate attention, to rectify hazardous bathroom area.

Breakfast

Nothing

Where do I start with this one? The staff was great, Skylar helped me with the room issue I had and went above and beyond to find me the perfect one and Lauren made me feel like I was at home with the fantastic conversation we had. I can't stop here, Katie and Natasha were amazing too, Natasha is very helpful when I ask for apples and Katie is such a doll to talk to. it's one of those places you want to stay more because of how amazing the staff is. The rest of it? The rooms are great, the location is close to everything you mostly need, and the public transportation is a walking distance away.

Besides not receiving a goodbye Hug and not having an elevator everything else was exquisite

Breakfast

A bit tired. Good breakfast though.

Had an initial problem with room, but excellent front desk team resolved immediately and offered free drink, which was absolutely not necessary at all, but appreciated - thank you

noisy neighbours! (nothing hotel team could do about it of course). I had no issue in resolving myself!

Everything was great

All

Great

Great

Very close to the train station, good british breakfeast, also cont. is available, our room had an amazing comfy bed, our room was very small though