The Queen at Chester Hotel, BW Premier Collection
![The Queen at Chester Hotel, BW Premier Collection Hotel in Chester](https://vr-thumbs.vacationrenter.com/480/booking/217900/ff5dfb.jpg)
![The Queen at Chester Hotel, BW Premier Collection Hotel in Chester](https://vr-thumbs.vacationrenter.com/480/booking/217900/49b9d5.jpg)
![The Queen at Chester Hotel, BW Premier Collection Hotel in Chester](https://vr-thumbs.vacationrenter.com/480/booking/217900/472c6e.jpg)
![The Queen at Chester Hotel, BW Premier Collection Hotel in Chester](https://vr-thumbs.vacationrenter.com/480/booking/217900/4b972a.jpg)
![The Queen at Chester Hotel, BW Premier Collection Hotel in Chester](https://vr-thumbs.vacationrenter.com/480/booking/217900/b377dc.jpg)
Sobre este hotel
Located opposite Chester Station, The Queen at Chester, BW Premier Collection first opened in 1860, and offers grand Victorian-style rooms and free WiFi. The city centre is within walking distance.
Comodidades
Ar-condicionado
São permitidos animais de estimação
Internet/Wi-Fi
Permitido fumar
Estacionamento
Lavandaria
Varanda/Pátio
Televisão
Acesso para cadeira de rodas
Jardim
Ideal para famílias
Mapa de Chester
Hotel em Chester
Razões para reservar
Ótimo para animais de estimação
Inclui comodidades essenciaisJardim, São permitidos animais de estimação, Ar-condicionado e mais
Reserve com confiançaEstabelecemos parcerias com os principais sites de viagens, para que saiba que irá obter uma excelente oferta no alojamento perfeito
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Comentários
4.0/5.0
Bom(7.813 Comentários )
10.0
Love the building & the rooms . Lovely staff & and good carpark
9.0
The room was spacious and comfortable. It was (in the main) well serviced. We liked its proximity to the railway station. Breakfast buffet and dining room staff were excellent.
The bedside lighting was too dim for bedtime reading and having to have the main lights on for that purpose was less than satisfactory.
8.0
Near the station and an easy walk to town. Restaurants near by. Breakfast was good. The room was nice and they are renovating the hotel. It is big. There are 15/20 minute drop off zones at the front of the hotel (opposite the train station) and paid parking. Comfy communal/lounge areasb
Nil
5.0
Quite central
No one mentioned the huge refurb, builders, dust, problems with rooms, limited bar/restaurant etc - literally no one. Nothing from Booking.com or the hotel. Breakfast excellent, staff were kind and sympathetic, received 50% refund on our 2 nights. Wait a long time before visiting this hotel.
6.0
Location although Chester is quite threatening at night with lots of homeless & drunks wandering around city road
Loud shouting outside rail station @ 4.30 am swearing etc plus drunken guests allowed to wander round - few facilities at night in the bar which felt stark & unwelcoming
10.0
The style of rooms, restaurant, everything being very clean and the back garden with umbrellas and heatings was amazing. We’ve definitely had a really good time
Parking pay is quite expensive.
8.0
The hotel was soaked in traditional architecture and nods to the royal family both past and present.
The room was clean and very spacious. It was easy to locate. The added little touches were very nice, bottled water, chocolate and crisps.
Breakfast was a very pleasant experience. Lots to choose, hot and presented well.
The location was good and seemed to avoid the very central traffic. A member of staff gave good directions for walking into the centre.
The duty manager could have been more friendly on reception. He did his job but there was no added pleasantries.
I tried to adjust the air conditioning in the bedroom but wasn’t able to change the preset programme. I phoned the reception for some help but there was no answer at 10.30pm. I used the fan situated in the room.
Some better pillows would have been a bonus.
8.0
Wonderful clean room. Well cared for hotel, with attentive staff. A Booking. Yes
5.0
Convenient location next to railway station
Will benefit from the refurbished underway
9.0
They are currently under renovation but that didn't really interfere with our stay. The bed was very comfortable. The shower was excellent and there was a full bath. Breakfast was excellent. They showed our luggagebon arrival (early) and on departure. This is the perfect hotel if arriving by train. 10 minute walk into Chester center
The room was in the newer wing and a long way from reception with cases
8.0
We come here every year - new refurb of public area’s FANTASTIC- - now just need to do something about outside space and dated bedrooms
The so called garden -
Needs total clean up to use safely & with comfort .
Very dirty , no joy or pleasure to be had in court yard . No lights or items on tables - even during wedding very poor. Patio area needs total deep clean / power washing . Safer steps & entrances . Totally waste of what could be a feature to enjoy during summer !
3.0
The location is great!! This is about all
The hotel under renovation and had to walk through very dark under construction parts of the property to get to my room! Doors don’t close properly and in my opinion are not fire compliant! The door has light shining through at night which lights the room up!! Over priced and wouldn’t stay again
3.0
The building itself is beautiful and steeped in history
The rooms in the annex part of the property are a far walk, small musty had black mould growing on the windows. Generally tired decor.
Requests for family with small children to have interconnecting room not met despite booking months in advance and making multiple calls to the hotel. They expect you to contact hotel reception via a what’s app number that you text. The phones in the room do not work or there isn’t one available.
10.0
the rooom was very spacious, to the point my son insisted on playing hide and seek in it. The staff were lovely and we also met Queenie the cat, which despite spending a fortune on Chester Zoo and Knowlesley Safari park i believe this was my sons favoruite part
the TV angle in the bedroom was a bit awkward it was set up to watch it from teh table and chair and not the bed
10.0
Well presented, rooms clean and modern
Nothing
10.0
A staff member named Eddie went over and above for my husband dog and I he allowed us to have a late check in and a good upgrade and also threw in a drink as members of the best western and as always I would recommend this hotel to any one
The property is a little old and is under going renovation but disturbance was kept to a minimum and will look fantastic when completed
9.0
Great location gorgeous hotel lovely grounds and lovely staff and breakfast fantastic 😀 room was big and Bath bigger 😀
NA
9.0
Spectacular breakfast well worth the money. Location excellent for train station and only a 15 min walk into the city centre
I think maybe biscuits in the room to compliment tea and coffee and a bottle of water
9.0
The room met expectations of cleanliness and comfort, the location was perfect, and the staff were very helpful and accommodating, and always had the answers I needed.
The experience will be improved when construction is complete, and the entrances and traffic patterns return to normal.
9.0
Good location, nice decor, friendly staff
10.0
The beds were probably the comfiest beds we have beer ever slept in. Got a free upgrade on arrival which was amazing. And the staff were super friendly and helpful.
2.0
Comfortable room & bathroom
The fact that it was a building site. Hammering and drilling from 0710 in the morning (rooms 215 & 216, Wed 15). Complete indifference from management and reception staff. Moved room (while being suggested it was me being sensitive & I was lying about the 0710 start), meaning I had to repack luggage & change plans. Still work noise during day. Workmen constantly shouting & playing radio. Banging. Drilling. Swearing. Workmen pushing in front of an old lady to get a coffee at breakfast (why the hell were they even there?). Travelodge standard (at best) breakfast, “scrambled egg” in a tray in a solid inch of water. I used to test rubber as a part of my job, that garbage would probably pass a strength test.
It’s all about the hotel (which does look good now), and nothing about the guests. I’m sure there’ll be a smart reply, I have some photos but wish I’d have taken more when I realised how bad it was.
5.0
Staff were great. Working really hard in tough conditions, always friendly and helpful.
The cleanliness of the bathroom. Restaurant wasn't up to much; choice limited and definitely not value for money.
4.0
The breakfast was very good
The room cleanliness was poor
10.0
All off the hotel
2.0
Very little. Building is undergoing significant improvements and renovations which meant dust and noise.
Room size was very small, the staff were not the friendliest and the whole experience is one I would rather not have to experience again 🤬
9.0
Decor , garden , clean , location
Batteries were practically dead in the remote for tv, so could not switch channel’s properly , air con wouldn’t adjust and was clanking intermittently during the night but wasn’t a big problem
10.0
Great location clean
Nothing
8.0
Location excellent, Bed very comfortable
4pm check in is quite late didn't allow much time to freshen up after a long journey before having to go out, it also took a long time despite having pre-checked in online
3.0
Bathroom facilities offered both walk in shower and bath, bed was ample, TV was larger than most hotel TVs
Was only told that main building under renovations AFTER making non-refundable reservation, making this utterly mis-sold and disappointing. For the price we paid specifically to stay at a hotel with nice old building and facilities as pictured, to then be told "well you're not getting that, you get to stay in the block of flats" is insulting. To add to that, we were then bombarded with "upgrade suggestions" to get more money out of us.
Cleaning staff ignored request to not service room and entered anyway. Bar was closed the one time that we wanted to use it so didn't bother trying again. Had to use stairs instead of lift because of a conference when checking out on the last day, so can see where their priorities lie.
We'd love to return to Chester. This hotel would not even be on the short list to stay at while we're there.
8.0
Good location and pretty interior
Building being done in the building and electricity didn’t work in the room well
4.0
location
Hotel being refurbished and no true bar facilities.Check in poor.
6.0
Room service dreadful. Second day room cleaned but breakfast tray was left on table.
10.0
The room was excellent, very spacious and comfortable. Would recommend staying here again
N/a
9.0
Our stay was excellent. The family room we had was wonderful as cery comfortable and lots of space and extra things like bathrobes and chocolate that we didn't expect. Very impressed😊 Everywhere was really clean and we had plenty of towels. The shower worked well. The couch was very comfortable as were the beds. The staff were very helpful and friendly too.
Thank you. I'd love to go back!
Nothing!
7.0
The location was really good, added bonus a big carpark on the doorstep. The room was bright and comfortable. The lady on reception was friendly and helpful.
With the work going on in the hotel. The trek to the room was not good, up to floor 2 to walk through several corridors, then walk down to floor one. Nothing was well signposted. The bar area, which I assume was temporary, was cramped and canteen style.
7.0
We checked in early unexpectedly after lovely man on reception helped us pay for car parking. All staff on reception that we encountered were lovely
Thought the service in the restaurant at dinner very poor. I would recommend due to the number of errors made with orders on tables around us that the waiting on staff go back ro writing down orders instead if trying to remember them. One of our meals was not hot. Someone on the next table got mains before their starters. Another table had to remind the asitress they had not had dessert they had ordered. It was disappointing especially as the restaurant was not that busy.
4.0
Position of the hotel, near to railway station and live music venue.
Vastly over priced this time.
We have been relatively regular visitors of this hotel and our experiences have been progressively getting worse.
Firstly on this occasion there was work being carried out at the hotel. This I understand on occasions has to happen but we were not told until we had booked and paid for our stay. Had we have known there was work being done and facilities at the hotel were minimal at the time we would not have booked.
When we got to the floor our room was on it was absolutely stinking of sewage, so bad it was making us hieve.
We paid extra for a king room but the room we had was no bigger or better than a standard room we have booked in the past.
On returning to the hotel from a night out we found that the lift was not working, again I understand that this can happen but what annoyed me was that when I told the chap in reception it wasn't working he replied 'I know, you'll have to wait' it might be about 20mins', what he failed to tell us was there was a stair case we could use, this we only found out when I raised the question if there was stairs. We mentioned about the smell again and the reply we got was 'we know'. The chap was not interested in the slightest.
4.0
The hotel was fantastic room was clean and comfortable as well as all the communal areas
The restaurant was awful dry meats, microwaved puddings, food missing from the dishes mixed grill over garnished with pepper and very abrupt servers.
6.0
How luxurious the room looks
Perguntas frequentes
Quanto custa este hotel em comparação com outros em Chester?
O preço médio de um alojamento em Chester é de R$ 733 por noite. Este alojamento é R$ 34 mais barato do que a média.
O estacionamento está incluído neste hotel?
Sim, o estacionamento está listado como uma comodidade em The Queen at Chester Hotel, BW Premier Collection. Para mais informações, recomendamos que entre em contacto com o alojamento relativamente ao estacionamento.
Existe uma piscina em hotel?
Não encontramos piscina listada como uma comodidade para este hotel. Pode valer a pena verificar novamente se uma piscina é importante para a sua estadia.
The Queen at Chester Hotel, BW Premier Collection permite animais de estimação?
Sim! Este hotel é amigo dos animais de estimação. Para mais informações, recomendamos que contacte o fornecedor de reservas sobre políticas relativas a animais.
Que comodidades estão disponíveis em The Queen at Chester Hotel, BW Premier Collection?
Encontramos 11 comodidades para este alojamento. Estas incluem ar-condicionado, são permitidos animais de estimação, internet/wi-fi, permitido fumar e estacionamento.