The decor

Staff were unhelpful Didn’t stick to booking requirements

Easy check in and out. Nice spacious room.

Pool and gym should be free to use.

I liked the location, the staff, and the services provided by the hotel.

That they charge hotel customers for parking.0

None

I paid 21 pounds for parking for one day and I was sent a 60 pounds bill for parking violaton !!

Everything, the pool was a bonus

My safe did not work so I did tell member of staff but nobody came to have a look

Good size room, good breakfast Friendly staff

Pillows hard and uncomfortable Had to pay to swim Parking expensive

It’s was clean

Over priced

Lovely hotel clean and well done out, breakfast was really nice, ideal location with good safe parking

None

Position was good Staff were very friendly Dinner and breakfast was amazing

When we got back to the hotel after watching a show we wanted to have a drink in the bar. It was 10.15 and the bar men refused to serve us and said it was dead so he closed up 😡

We didn't have breakfast

What we didn't like was that we had to leave the place to come home really enjoyed 😊

Close to the town and spacious rooms

Entrance doors were broken ,3 out for lifts were out of use (15 floor hotel !! ) Heating in the room didn’t work (portable radiator in the corner says it has been not working a while) coffee machine didn’t work. Bar manager cleaning down the bar before time felt uncomfortable and like he wanted us out !

Clean, spacious room, bright and good breakfast. Location good too

Nothing to complain about

Staff were excellent, particular Kate who was 5*. An active listener, responded to the issues over both days. She was really helpful and genuine. Food was also very good.

Changing area for the swimming pool/gym was dirty. Same towels on the dirty floor when we came in and when we were leaving. Such a shame as the pool/sauna was great.

The property was very comfortable, spacious room, very comfortable bed

I didn’t like the fact that we had to pay an extra amount to use the spa facilities which wasn’t stated when I booked the hotel.

The room was nice and comfortable but a little cold in the evenings and there was no way to heat up the room. The beds were comfortable and the location was good. Staff were polite but the food menu didn't inspire.

I stayed here in January and really enjoyed the use of the pool and gym and it made the visit to Cardiff even better, I normally look for hotels with a pool as I enjoy that when I stay, I was however dismayed to learn on arrival that there is a fee now for hotel guests using the pool, £10 a session and so when I decided to stay an additional day in Cardiff I decided to check into another hotel that didn't charge additional fees for on site facilities. I don't think I'll be going back to the Mercure, with 2 people staying for 4 days it was a lot of additional fees. I booked into a slightly more expensive hotel but it was still a cheaper option for me in the long run to have full use of all facilities without extra costs.

Spa and gym

Nothing

The beds and room good.

The fact that we had to pay extra to swim extra for eating in room .

Very comfy bed and great location, room very clean

The staff were very friendly and helpful and the room was very clean. But there were a whole series of things throughout the hotel which were out of order / being repaired. The swimming pool changing rooms were in need of a good clean and some showers were out of order, as was the steam room.

Hotel a bit tired in places but all very good staff lovely.

The staff were welcoming and friendly. The hotel and spa facilities were just amazing.

Nothing

Reasonable size room and the gym

£20 payment for car park and no guarantee of a space if you left and returned Lack of drinking water cups in the gym

It was very clean and tidy, and our room was lovely

We had some noisy neighbours on our corridor

Beds were comfortable and staff were friendly

The room we stayed in was nice apart from waking up in the morning to find an awful sewage smell coming from the bathroom and shower only worked with freezing cold water.

The room how nice and clean and tidy it was . And how friendly it was and relaxing

The staff was very friendly. Little touches left in our room made the stay feel more special

everything was lovely room staff And food .polite efficient and very helpful staff.

Lovely venue for the function we were attending.

Beautifully well maintained. Clean and comfortable.

This is the second time I’ve stayed here, this time was with two of my friends for a girly break. The hotel was reasonably priced, with a nice pool, steam room and sauna. The location is perfect as it’s centrally located, making it a great base for exploring the city.

The car parking was over priced. We had two cars, and had to pay the full amount for parking. A discretionary price for two cars would have been helpful.

Staff friendly and helpful and the hotel clean

Cooked breakfast was a bit congealed and overcooked dried out

Room very good size. Nice to have bath as well as shower. Quiet area were room was located. Swimming areas lovely.

Daughter’s room by lift so she said it could be noisy. TV’s too small when watching from the bed due to distance. Bed rolled when getting in on a couple of occasions.

Everything was spotless. Staff very friendly. Zeyad was really helpful

Nothing