We came here 6 years ago for a wedding and decided to visit for a couple days relax away from the world, so we knew we was getting value for money We loved access to the pool..... I had 2 beauty treatments they were amazing hats of to chloe who looked after me throughout my time their Check in and check out was super quick and efficient Their are 2 bars we could use, we had food in the upstairs bar, hats off to Drew ( I think that's his name) and rest of the bar staff in the terrace bar Cannot fault the other all experience

On the 1st night the fire alarm went off at 3.15am and we weren't told if it was a false alarm or not, so everyone went back to bed... my partner did walk down to find out and it was a circuit proper in a non used room More communication would be better

Outstanding staff who were friendly and helpful

Nothing, it is excellent value for money with great facilities.

Comfortable bed and mostly very friendly staff

Breakfast a disaster. Seemed like they didn’t actually expect anyone to be there. Long wait for food and stupid queuing system. Overall although most of the staff were friendly, there didn’t seem to be any grown ups in charge

It was perfect as it allowed our dog to be with us. Good breakfast.

Rooms were very dated in need of a make over.

Only two storey in beautiful grounds, very welcoming building. Felt safe. Relaxed ambience

My friend’s booking was not honoured (how does a hotel overbook with modern technology?!). Embarrassed staff were very apologetic & obliging.

The hotel was lovely and the staff were great. The hotel was nicely furnished.

The room was so hot. The ceiling fan did not work. The plug in fan did not work well enough to cool the room down. It needed aircon really to deal with heat of the room. It would be stifling in August! The lift DID NOT work and we were on the third floor and had to carry lots of cases up three flights of stairs and no one warned us!

Very spacious room. Great Gym and spa facilities.

Lift out of order. Lug luggage up 2 flights off stairs.

Nice size room. Comfy bed. Great staff

Could hear other rooms. Sound proofing poor.

nice room, plenty of parking,

other people staying there were so noisy and there were dogs barking very late and early

property was easy to find, free parking too which was great.

no central heating. we had a plug in radiator that kept on switching off and only went up to a mild warm temperature so it was cold during the night. The hallway outside was kept open both ends which go outside so when we opened our bedroom door, the freezing cold came in. The bathroom was dated, the decor of the rooms were dated.

Poor food, tired rooms, staff looked overwhelmed, reception slow and monosyllabic

very nice place, comfortable! I will definitely come back here with my family.

I ordered 3 massages, but unfortunately I didn’t manage to get all . I order for my 1-scrub and 1 massages and for my partner 1massage . For my partner instead of 55 minutes, he was massaged for only 25 minutes… and for my I only got scrub.. but another massage I booked at 17:30 . But Spa centre works time closed is 17:00 . how its work? - I don’t know

The comfortable relaxed peaceful surroundings . We thought the staff were helpful and attentive . We ate all our meals at the hotel and found all of food at the restaurant to be of a high standard . We enjoyed the spa facilities and both had treatments .

The first and last evening we had a drink in the bar before our meals it was cold there both nights and the restaurant was cold on the last evening .

The welcome on arrival was good and when I was disappointed with our room (not what was advertised) Alberto the DM was brilliant at finding an alternative although it was a lesser grade it was better than what we paid for. Staff were attentive in the restaurant and spa and the quality of the food in the restaurant was very good.

The spa facilities were pleasant but the poolside was grubby. Other areas of the hotel lacked attention to detail too. Stair wells had mud on them and housekeeping left abandoned trolleys. The lift didn’t work either. We asked for a coffee machine (as stated on website) never arrived. I asked reception to ask the Spa to call me back, they never did. On check out Monika was very helpful but I was unimpressed that my card had been charged two days before we arrived even though it said pay on arrival. I wanted to use a different card. The bill had to be checked carefully as food items were on there that were part of the package. Monika was very efficient though and removed without fuss.

Room

Disc in the room under bed did not stay t v not working Heating in room not turned on cold

Excellent hotel, pictures dont do it justice. Lovely surroundings, not much around but everything you need at the hotel. Spa was lovely as was food, kids loved pancake machine at breakfast. Terrace bar had football on. Staff are really helpful and friendly. We visited cadburys world, hotel is a short drive away.