Very warm welcome. Great breakfast. Very friendly concierge!

Really good breakfast, nice bar and very friendly staff. Excellent spa - really enjoyed the spa, the size and space and variety of treatments/facilities

-nice spa area -good breakfast -nice room -good location -can get a massage

-very noisy on Friday and Saturday nights, as there is a bar in the hotel -parking price is ridiculous (210 eur for a week) given that you can walk 3 mins and leave it in a public parking for 90 eur, both are outside parking areas. -spa area could be cleaned more thoroughly (fx the same tissue was lying on the floor tucked away in the corner for a week)

Location! it was in a perfect spot. The room was beautiful. And the saunas were amazing.

Nothing!

Lovely spa

friendly hard working staff

nothing

Great staff, as always - friendly, helpful and personable. Breakfast just wonderful. Unbelievably clean throughout. Amazing view from room. Hotel refurb and extensive spa really makes this a wonderful base.

Unable to book evening dinner in the hotel which was disappointing (admittedly it was the Christmas period so I should have pre-booked) and room service not available between 19:00 and midnight. Reception offered to book me something external but travelling on my own this was not ideal. In the evening, the main bar area turns into a restaurant so not easy to secure a drink if that's all you want and you have to get past the check-in desk for a hotel you've already paid to be at! No coffee making facilities in room...poor for a room costing £740 per night!

location is great

staff appear to be overwhelmed by the amount of people to attend. dining area too crowded, and it’s hard to find a place even for guests staying at the hotel. service especially at night is poor

Adults only setting provided quiet location to relax/vacation. The location was excellent. Rooms had a porch overlooking the mountains and were spacious. Hotel was within walking distance to ski rentals and lifts. Hotel staff were courteous and provided excellent customer service. Bar/restaurant staff were excellent. Quality of the food served at bar & restaurant was excellent. I will return to Schwarzer Adler for my next ski vacation.

Was all good

its the central of the kitzbuhel, cozy hotel

breakfast buffet could be better

location was great, the room was spacious, excellent cleaning, good breakfast, very helpful staff, the spa area very good, excellent restaurant, underground parking with option to charge my car, room has new generation of smart TV so we can mirror our phone and watch our favourite programmes, good communication before arrival to clarify all our needs.

nothing to complain, except the pillows 😊 too soft

Spa was very pleasant. Studio room was great with lovely views (if it isn’t bad weather). Amazing shower. Great location near the old town center. Very friendly staff.

Our room didn’t have a table to sit and eat at. Only a low salon table, but nothing else. We stayed in the new studio rooms. Looked lovely, but just lacked some practical fittings. Breakfast could be better as well.