Quiet area. Modern but inviting. Room was efficient but not too big or small. Bed was comfortable and large. Loved the separate water closet/bidet and bath. Thank for for a small window that opens but is safe for small children as it opens in a way one could not go out of it. Close to some dining and beautiful parks. Very clean. Kind service when we asked for it. The pool is adequate but nothing fancy. Indoor pools in Lima are a rare find! Next time I’d like to try the spa and sauna or salon.

The restaurant did not easily accommodate requests for basic things like water in a bottle that is acceptable to take to the pool. All drinks are in glass bottles which are not permitted in the pool area and seemed confused by my request to put it and my daughters fruit juice into a pool appropriate vessel. The normal cost of a room is well above the average for the city but the property itself is not more luxury than others in its class in Lima. The staff is kind and quiet meaning not overly attentive but helpful when you ask. The wifi instructions were not clear enough to follow without a phone call to reception as the app asks for last name and room number but they were using the event (business) wifi and a code. TV has very limited programming as well.

Breakfast nice. Good location and safe.

Old ok.

Comfortable bed & quiet location in the bussiness district of Lima.

Quite an expensive room & breakfast for a country like Peru.

Excellent location, super friendly and helpful staff. They never hesitated to help out and answer any and all of our questions. I would definitely consider staying there again! The pool was perfect! The rooms had all the amenities needed and bed were extremely comfy! Very clean and bright. Absolutely no complaints!

The breakfast could be better, that's about it. Everything else was great! Dinner at the restaurant was superb!

Staff, food & location

bathroom

Breakfast fair, location very good

No drinking water in room, Air conditioned deficient

The room, bathroom and location was great. The staff was very helpful.

Clean & easy. Mario received us with a warm welcome

Overall experience is quite nice, room/swimming pool/restaurant/staff. If we have chance to visit Lima again, we would choose same hotel.

cuarto cerca al ascensor, imposible dormir

I would like to report that there is false advertising on the Novotel Lima San Isidro page that has rendered the plan for our stay impossible. The lesser problem is that the phrases "swimming pool" and "indoor pool" are mentioned 6 times on the page - 2 of these mentions notify you that it is closed and the other 4 don't which is why we had booked this partially for the pool. As it does mention somewhere that the pool is closed I can largely overlook this - there’s no water in it. The clearest case of false advertising is the claim to have a spa and wellness centre along with massages available. I asked the receptionist for the spa menu as we were planning on relaxing by the pool and getting massages with our day. The receptionist informed me that the spa has been closed for years, I asked why they claimed to have one to get me to book the place and I didn't get a satisfactory answer. Hopefully the hotel corrects their profile so other people don't get duped also.

The staff wasn’t rude or anything but I didn’t felt comfortable when I asked for something, like they didn’t have that warmth to service.