Excellent emplacement et délicieux petits déjeuners très beaux buffets

Chambre petite et sans âme

Nothing

Air Conditioning wasn’t working, no hair dryers, heating flasks or telephone was provided in the room. My room wasn’t cleaned everyday and also the trash wasn’t taken out. Refrigerator wasn’t working. I had to go down every time I needed something and then also had to wait for staff to be at their desk. Zero value for money. Bergen is an expensive city and I paid a lot for my stay but I received the worst service.

Not much - the bed was comfortable. The location was OK for my trip. I really did not like anything else look below if you don;' t believe me !

The room looks nice on the photos but it was cold and as it was already June the hotel would not switch the heating on despite that it was only 10-14C degrees outside and this dropped lower at night. I wanted to work in my room but the lighting was so poor that I had to use my torch in the phone ! On booking.com it says there would be hair drier and kettle in the room - this is a lie ! I asked for a kettle but they said there are none available and I can pay 25 NOK from the machine in the reception and this without any milk / creamer which was never available. The hair dryer was eventually supplied after I made a fuss. I paid for breakfast but never got to eat it as the restaurant did no open until 0700 and all the guests seemed to appear at that time - and as I had leave the hotel at 0715 I could not actually get to the tables to get anything than a quick coffee. I did ask whether they could start breakfast earlier or offer a packed breakfast but the staff only looked at me as if I had come from another world. I also wanted to check out the evening before as I had to leave at 0700 to catch my train but the hotel staff this wasn't possible until after 0300am but promised me that my bill would be ready to collect at 0700 . Another lie - it was not ready, then the staff got my details wrong twice and I missed my train. (Quite amazing the the hotel employs reception staff that can think that the UK is a district of the United States !). I travel and stay in hotels every week and this must the worst In Norway for a 4 star hotel. If you want a good hotel for business or pleasure GO SOMEWHERE ALMOST ANYWHERE ELSE.

Location & breakfast were good

We were told lift to upper floors , yet there were some steps. Moved room twice & 3rd time stayed there . No tea or coffee when we arrived in 3rd room & not told hotel was being renovated & this caused problems.

Central location Excellent breakfast. Ambience in the atrium area

The maze to get to our room This may change when building alterations are completed. The smokers standing around the front doors. The lack of English language channels on tv. The poor response to reboot the t v when it froze on a channel. I ended up fixing it myself by stacking chairs to reach the switch. The staff could be a little more helpful at this hotel

Nothing - the hotel was closed.

I received confirmation (via booking.com) for the Scandic Neptun for 26/27 and 28/29 March 2024 (two separate nights). However, when I arrived we found a note on the door that the Neptun was closed for Easter and all bookings had been transferred to the nearby Scandic Torget Bergen. This was the first I heard of this change (no communication from either booking.com or Scandic), and we had to walk with all our bags to our new hotel. The Torget was okay, but it would have been better to have received notification of the change in advance, so we could have travelled to the correct hotel directly rather than walking from one hotel to the other

Nothing - the hotel was closed

We arrived at the Neptun to find it was closed, and a sign on the door telling us that all reservations had been transferred to the Torget. We had confirmations from booking.com showing that we had booked the Neptun, but nothing either from them or the Neptun about the change. Most frustrating, as we then had to walk with all our bags to the other hotel.

Beliggenhet

Senga var horrible!!! Vi kunne ikke sove sammen ,da senga bare sprettet seg og delt seg i to hele tiden.