Absolutely beautiful

Good standard of accomadation close to town centre. Ideal for visiting relatives. Very helpful staff. Good breakfast.

When we booked it was not clear that restaurant was closed on Sunday Evening. Planned to host a family dinner. Was later told shut from 5pm but on arrival was told that open until6pm. Then told only reason we could not eat in after this time was that you were hosting a large party.

Nice building and the on-site restaurant/gastro-pub was good.

Booked 7 months in advance and requested a cot for the room. The cot which was provided looked like it had fallen off the back of a skip; the mattress was broken and didn’t lie flat. Asked at reception if there was a replacement and she had no idea. Eventually lead me on a tour of the whole hotel checking random cupboards for cots. Finally found one tucked in a corner somewhere which I had to go and setup myself. Duvet had a giant stain in the middle of it - impostor miss, housekeeping obviously didn’t care. Sheet provided for aforementioned cot had dried vomit on it. Complained to the manager (after initially lady at reception initially told me she didn’t know how to get hold of him) who initially reluctant to do anything about it (Quote: “I can’t do anything about something that’s already happened”). To be fair, an hour later he eventually came back to us and did move us to a bigger room so that the baby could co-sleep in bed with us and gave us complimentary drinks at the bar. Unfortunately too little too late - at nearly £200 a night they need to do much better.

The location was good.

Rooms were poorly finished and furniture was broken and dangerous. When complained there was just a receptionist apology items removed and no replacements. Room wall had dents with filler not painted and overall poor quality.

location

bed too soft

Didn't have breakfast.

Shower trap was very dirty, outside courtyard could've done with a tidy up.

Room was exceptional and incredible value. Set in parkland and very quiet. Bed was so comfy I could have stayed in it all day!

Let down by restaurant - Dinner - the food was very good but menu was average with not much choice. Breakfast was good but expensive. Mirror in the room was above a tall fireplace: I'm short so couldn't see to dry my hair.

Lovely property in a good location and excellent breakfast.

The room was very clean but needed some TLC for a 4* rating as there were stains on the seating and furniture, marks on the walls, cracked lampshades and a broken shower. No one available in the hotel bar after check in so had drinks in the Stables restaurant which were very pricey at £18 for a pint of Guinness and a glass of wine.