Where it is.

No upgrades

The ease of getting a room at short notice

Leaving so early I didn’t get to see the view outside

Beautiful views, spacious, clean and very comfy beds

Never been to Shoal Bay, we were very lucky in our choice of location & accommodation.

Very good location, well equipped appartment

Staff at welcome desk over-excited, and difficult to understand. Apartment in urgent need of renovation; dirty and used armchairs, glaring white/blueish light also in living room section and bedrooms; garage door did not work.

The only good thing was the indoor pool and spa!

When I received the confirmation email the times we could check in was different to what staff at the resort tolled us. The staff was very unhelpful like they don't want to be there and it seemed that we have inconvenienced them even we are paying $375 per night. On Saturday morning we woke up to surage smell that was unbearable to stay in the appartment. The staff confirmed indirectly that those kind of incidents do happen but they did not offer any reasonable solution. The appartment carpet was soo full of stains, kitchen amaneties were filthy dirty, bathroom fan was not working and it was soo dirty that I felt like puking. Bedsheets had stains on them and I got a very bad rash outbreak on my face which I'm still recovering from. On the last day we have been told by the staff that we have to be out of the appartment by 10am otherwise it will cost us an additional $50 per hour but in the confirmation email from booking.com stated 12pm. Overall apartment is run down and needs renovations and we had to pay $375 per night which was a rip-off. I do not recommend staying at this resort because you will be charged 5 star accommodation for barely in reality being 2 stars! DO NOT GO TO THIS PLACE

The room was spacious and the staff were lovely. The location was great.

Our room was out the back through a carpark - felt like you were going through the staff exit to get to your room. The room was large but our shower went from scorching hot to Luke warm and back again every 30 seconds - we rang to complain and they said they would send someone out immediately- we waited hours (so lost half a day of a 3 day holiday) waiting for the plumber - he was lovely and fixed it but after he left we discovered our bathroom was now full of dirt from his boots - the rooms don’t get serviced so we were then stuck with a dirty bathroom for the rest of the trip as we weren’t prepared to waste more of our holiday waiting for housekeeping to arrive. The fan also made a constant clicking noise and the fridge froze everything. I did make a complaint as I checked out and was told I could wait for the manager - I said I didn’t have time to wait and that he could contact me to discuss it - which he never did. It left a very disappointing finish to the holiday. I would not stay there again.

Great views, friendly staff, short walk to shops/restaurants. Toddler friendly and accomodation has alot of amenities.

Location relative to beach restaurants and sightseeing

In an old apartment at the rear with stair access only

Loved the central location and variety of facilities

My husband and I have been going to the Ramada in Shoal Bay for years. In fact, we got married at the Ramada. This visit, was for our 10th wedding anniversary and the Ramada staff really did spoil us with beautiful decorations on our bed, a bottle of champagne, a box of lovely chocolates and a card from the staff. Thank you for making our wedding anniversary so special. We love everything about the Ramada, the location, the restaurants, the bay, the people, the staff. Everyone is so friendly and so accommodating. It is a beautiful spot to visit if ever you get the chance.

That we couldn’t stay longer 🙁

Fantastic location with beach across the road and restaurants nearby. We had a great view from our room and lovely little balcony to sit on. Staff very attentive and friendly.

Great facilities, lovely staff. Amazing location. Such a beautiful town.

$50 per hour if you ask to have late check out. That’s pretty steep when checkout is 10am.

Staff Location Facilities

Starting to look a bit dated Th sofa bed that I moved to when my daughter kept sleeping in our bed was extremely uncomfortable and the bedding such as blankets and doona was very uncomfortable.

Location and how close it is to the beach and restaurants. Staff are all friendly and helpful.

Whitesands section of hotel is not serviced daily. Not part of the experience we wanted. Expected to have the hotel experience with fresh sheets for 3 days or making the bed and not do it ourselves etc Also asked for room away from lifts and got one right next door to lifts after booking 8 weeks ahead.

Property was great

Main bedroom the bed was very noisy and squeaky

It was an amazing location. Pool. Areas were great.

Rooms really need a freshen up, especially for the prices they charge. It was dull, a little smelly & just very dated. If they are going to keep charging the prices they do, it really needs to be nicer.

Location

When we arrived at 12.15 the reception staff asked the other staff member “booking.com” people don’t check in till 2pm. I realise we are not guaranteed to check in early but felt like we were lower class. We were told they would call us when room ready. At 3.30pm we came back from beach to be told our room still was not ready. When I expressed that this was not good enough I had been told they had 72 check outs that day. Should be normal for a Sunday morning. We were given a $25 voucher and told to go into the pool for a swim and they would call. By 5.45 pm we were desperate for a shower and to get ready for dinner. We were told that our room was ready and they had not called us but could see that we should have been. Whilst we were provided another 3 $25 vouchers I feel it’s still not good enough. We still checked out at 9.30am. Great location which is why we stayed but when we used a voucher for a cocktail we were given a buzzer and told we would have to go upstairs to get it once it went off. When we said that this seemed strange when we picked them up we were told if we had been nice to the bar staff they would have bought it to us. Not sure what that means when we were more than nice to your staff and patient. We love Shoal Bay but definitely rethink next time where we would stay.

Was close to the beach and had the pub next door. Was close to other beaches and eating options

Was to be two single beds. Was a king, called receptionist and told them, they confirmed our booking was for single beds and told us they would fix it. They never did.

Didn’t have breakfast there The location and view was beautiful

Location & comfy bed

Access to room from parking area very very poor. Stairs too difficult with bags & where dirty poorly maintained!

We have stayed here at the Ramada multiple times and love it. This time we had a beautiful view over the water. The Ramada is situated perfectly to the beach, shops and restaurants. It is also very central to other places of interest such as Tomaree Head, Nelson Bay township and Fingal Bay. Walking along the foreshore is easy and restorative. Great value in shoulder seasons.

The rooms are now getting a little dated - this will naturally occur over time. That said, everything was spotless and functional and the furniture had been updated. The shower was also over the spa bath which doesn't bother us but may not suit everyone. In high season, rooms are a bit over-priced, but that is pretty much the case for most places.

Excellent facilities, great location, and lovely staff

Wifi wasn’t great, bedroom was too hot, stain in the carpet

Great location

Great location

The rooms are very dated for the price and were not cleaned well. The corridor from the lift to our room was not vacuumed as the carpet was full of rubbish for days. I expected better cleaning in a resort of its class.

Location and staff

Air conditioner bad

Location is great. Amenities are excellent and the staff really helpful.

Great location, great pool and gym facilities, handy parking facilities and the staff were fabulous with all of our requests.

Furniture and fit out of our unit was very dated. The air conditioning didn’t work well in the bedrooms, and there were no fly screens on the balcony doors so mosquitos would come in at night if the door was left open for air. Whilst staff accommodated, detergent for the dishwasher wasn’t provided and our request for a double bed instead of twin beds was missed / ignored.

Location

View was obscured, staff

Location views

Apartment not cleaned properly

Location was excellent near shops, beach, and Tomaree National Park. We had an apartment with a sweeping view of Shoal Bay. There was a fridge, stove, coffee machine and kettle. It was handy having a washing machine and dryer in the apartment. Despite the crowd, we were occasionally able to enjoy the spa. The beach was just a few minutes walk away

The furniture, curtains, wall and carpet were dated. On the first night we saw a couple of cockroaches running along the carpet in the living room. The fridge shelves were cracked and sagged when we stored food on it. Also one of the bedroom wall had a dent from the door handle. I emailed some of these problems to reception but no one acknowledged me. Even though there was no cleaning included in the time we were there, the towels and bin bags should have been replaced. We had to launder the towels daily to have clean towels. At night we could hear patrons from the bar nearby, it closed at 2am on Fri and Sat. On our last night there was a loud party nearby (not Ramada guests) that went on till 3.30am, so it was difficult for me to sleep as I am a light sleeper

The place was amazing and very relaxing. Clean apartment with a great indoor and outdoor pool. Very relaxing jacuzzi 😌 will definitely back again.