Lovely fires,

Bed was very uncomfortable, no evening meals due to staff shortages

Well appointed, comfy, great location

I booked 3 rooms, a suite, a junior suite and an ordinary room. The ordinary room was rather small for two people. ideal for one.

very comfortable bed

no dinner available in the evening

This is an absolutely fantastic hotel. The staff were extremely friendly, warm, and welcoming. The hotel is furnished to a high standard and is kept immaculately clean. The breakfast included in the price of the room was one of the best breakfasts I've had at a hotel. The hotel location is great to get around the centre of Hereford while still having some piece and quiet.

Lovely location, environment, very welcoming staff, high quality service, tasteful decor, excellent breakfast, silent fridge in room, quiet and clean. Wonderful to hear the cathedral clock!

I’m very glad to have a proper fire extinguishing system, but the Green light which shone down from it from the ceiling was so bright and covered such a large part of the room, it was very hard to sleep. A shame when proper blackout curtains were in place!

important for me - sustainability and use of their local farm produce - lovely staff especially cleaning team who were fun , great location , perfect room and great tea by a log fire . easy free parking near by.

not much

Friendly staff, very clean and comfortable rooms. I stayed in the townhouse

Nothing

excellent location, 2 minutes walk from the Cathedral. ground coffee and fresh milk in fridge. waitress service breakfast.

the atmosphere of the building was amazing, and the location was also lovely. Our room was on the top floor facing the front and we had the most wonderful view from our windows. Cozy and welcoming but luxurious too.

clean, quiet & well equipped

nothing

The location. The main hotel looked lovely

The room was very small. Not being part of the hotel was poor, no easy access to amenities. I did not like getting drenched going to breakfast. An alarm going off in the early hours was awful with no reason why. The extremely noisy plumbing that wakes you whenever anyone uses their bathroom, everyone's bath and showers are really, really bad. Bathroom needs some work and the bath is very high to step into. No separate shower so you have to attempt it.

Breakfasts excellent - service a bit slow at times. Early breakfast on Sunday much appreciated.

Fabulous location and excellent service from staff. It was very conveinient to have parking available for our stay and we can highly recomend the breakfast.

Lack of air conditioning in rooms although a fan was provided. Also early morning noise from delivery and refuse van but this was due to our room being located over the front entrance.

Breakfast was excellent good food choice good quality produce well presented

Rooms were hot during stay no air conditioning we were given fans and we do understand that it was unusually hot weather

The extra touches made our stay all the more special

It was clean, comfortable, great location, and our room was ready early allowing us to check in before we should!

Superb breakfast

Breakfast

Less Seagulls

Breakfast was good and fresh with good cooked options. Location very central but in a nice area. Reception staff very friendly and helpful.

Breakfast options would benefit from more buffet options like fruit and yogurts and pastries. Breakfast/lunch staff weren't too helpful and a bit unfriendly. They seemed understaffed.