Las instalaciones

La cena en horarios últimos, en este caso 21:30hs, ya no quedaba nada en el bufet, algunas sobras únicamente. Para que nos atendieran tuvimos q insistir varias veces, nadie se acerba.

Las habitaciones habían sido renovadas desde mi última estadía hace como 7 años atrás. Las modernizaron. Las camas matrimoniales grandes, ya que unen 2 camas de 1 plaza y 1/2 lo que es muy agradable. En el baño encuentras crema para el cuerpo en dispensadores. No son botellitas como de muestra gratis. Lo mismo el gel de ducha, bálsamo y shampoo, que están en la bañera y de grato aroma. Bata y zapatillas de levantarse colgadas en el closet. Desayuno buffet muy rico y variado en un comedor también ampliado. Mi reserva solo incluía desayuno, sin embargo, el restaurant ofrecía platos a la carta exquisitos y a precios normales. Muy recomendable. Las piscinas con aguas bien mantenidas, y los vestidores modernizados, lockers con clave y no con llaves. Duchas amplias. El personal muy atento y sonriente.

Los baños son cómodos, pero el agua caliente de la ducha se calienta, que te quema y se enfría de pronto. No mantiene la temperatura constante, es muy incómodo y desagradable. La grifería de la ducha antigua podría ser de teléfono. Falta una percha doble cerca de la ducha para dejar bata o toallas.

The location was incredible. Communal spaces are generous and readily available - of special note is the real fire area. Security of the resort was exceptional, including access, parking and within the hotel/spa area. The dining facilities are generally good, albeit the menu is quite limited. The pool areas are nice and well kept, notwithstanding some reservations about water source and temperatures. Across the board the staff were amazing and did their very best to make up for some slightly mediocre aspects.

Having no hot water in the room to shower for four of seven days was poor. Didn't matter if it was early or late in the day, it just wasn't there no matter how long you ran the taps! Water pressure likewise was pretty poor even with cool tepid water. Water in the 'thermal' pools was often cool and in honesty over chlorinated. By the end of our time i began to doubt the 'volcanic thermal' nature of the water source, especially given that the 'public' open air volcanic pool higher up the slopes maintained 40+ degrees, no matter how much rain God threw down. As a $2000+ destination i think it probably needs a bit of work. All the potential is there, but it failed to live up to full expectation.

Excellent facilities, attentive staff and amazing food options. Plenty to do and fantastic trails to explore.

beautiful location

no tissue paper in the room or coffee/tea machine

location is a perfect hideaway hotel and amenities are perfect with all its pools and various temperatures staff were all exceptional, especially the waitress we had on more than one occasion Vanessa who was happy to answer all our questions

our room didn’t have a guild on what numbers to use to call reception or what time piola were open but otherwise 10/10 stay

The facility is nice, great grounds and security, helpful front desk. The breakfast is amazing! Pool times are great as well.

The pool smells like bleach pretty strongly. The pool outside isn't very nice or warm enough. The water could have been more natural, it just felt like tap water with Lisol. You need reservation for the restaurants, so if you check in at 4pm its already too late. We were stuck with the French restaurant for dinner and the food wasn't enough, tasted terrible and the waiter didn't care about us. Expensive of course.

Overall was a pleasant stay and the pool was very nice. We would also recommend the spa. Had a wonderful massage and sauna.

Our reservation was made for a two bed room. Upon arrival, I was notified that the reservation was only made for me and we would be charged significantly more ($200 usd) for the other person staying in the same room. The food was hit or miss