Quarto e banheiro confortáveis. Cama e lençol muito bons. Café da manhã farto. Funcionários atenciosos e eficientes. Ótima limpeza. Boa localização para passear a pé. Puerto Varas é uma cidade pequena, mas cheia de morros. Assim é importante ficar bem localizado se não estiver com carro

As toalhas poderiam ser mais fofinhas. O café da manhã poderia ter variação nos doces.

Ubicación y el trato del personal Los desayunos muy buenos

Nada

The property is really excellence, the staff is so warm the meals are excellent and the pastries outstanding!!!

The temperature in the room must be a little more higher because in winter we need more temperature.

It’s beautiful and quiet and right in the center of town.

breakfast was delicious. great attention from staff. excellent location. big rooms with all that we needed.

spacious rooms, friendly staff and good food

locartion

everything was fine

the location is very convenient, the food and breakfast is good, room service works very well!

it doesn’t have a pool. An indoor pool would be great for small children!

beautiful place, beautiful view, friendly staff and best breakfast I’ve ever had in a hotel.

the walls were a little thin in our room and could hear conversations but not enough to invade one’s privacy.

Reception staff all three girls were extremely helpful

This is an excellent home base for Puerto Varas and starting off with a great breakfast makes the days go great.

Only downside was that all the TV movie channels were Spanish dubs of American movies :)

the restaurant

the tv was outdated

it was perfect, great breakfast, rooms warm, everything very clean and friendly workers

the mini-bar was not working

The hotel is conveniently located, close to downtown but far away from the excess traffic and noise. The hotel provides free parking in a safe location.

The hotel lacks character and the service is impersonal. I felt like staying in a hotel from a big chain, while I wanted something a little more personalized. Breakfast is acceptable, but way inferior than other hotels I've been.

clean and confortable

no restaurant in the hotel for lunch nor dinner, eggs where cold everyday

Clean, spacious room, comfy bed, nice view of the town, good location. Everything seems well run and efficient.

Breakfast in bed!

Few dinner options.