Good behaviour of staff

Location

Attentive staff, breakfast, room

Great food. Love it

All good

The property is good but absolutely not at all value for money compared to the properties found on the same rates are offering much more .No complains on the ground staff they were exceptionally sweet and helpful.Not to happy with the higher management .

We checked In late , We were given a smoking room ,I understand it can smell of smoke but it’s way too too much on the smelling ( really need to fix your ventilation system). As soon as we entered the room we asked for a room change immediately to transfer us to a non smoking floor ,this whole changing of our room took around 45minutes after the 1st call made to the front desk ,in between the whole 45 mins we had called 3 time in every 15 mins gaps and a reply that we got is we are “busy so it will take time”, once we made the 2nd call .that too after we have been waiting for the past 15 20 mins already. SERIOUSLY ? I am almost paying 8k a night to hear this reply ? Don’t take booking if your whole team is allocated to a wedding or any other bulk booking , doesn’t make our money value less .I also remember the persons name who had the audacity to reply me this after me waiting for straight 15 20 mins I am not taking the name since the whole team needs to work on it . Please upgrade your rooms “Smart Tv “ is a basic of luxury hotels these days . Extremely overvalued

Best hotel stay ever. They gave me chocolate cake when i arrived and the night before check out a complimentary fruit platter. Excellent for safety for a female traveller. Complimentary valet parking was a great for guests. All the staff from door man, reception, cleaning staff all extremely friendly and helpful.

Nothing

Kind and helpful staff

Rooms were not very clean and hygienic. Food quality needs a lot of improvement.

Room was connected to another room with a door in between locked. Noise from other room were heard and it disturbed our sleep in night.

The location was central for us so it worked in our favour

Nothing we can think of