At the reception we met a wonderful young man by the name of Eslam. He is very professional and polite. His listening abilities and the way he handled our situation was exceptional.

Everything in the room, hotel facilities, reception, was superb in all aspects (cleanliness, comfort, luxurious feeling). The pool (with DJ) and the beach also were amazing and very nicely maintained. The breakfast in general was great and and I enjoyed it alot but didn't like the Foul Medammes much. The varieties of the dishes and quality in breakfast were super appealing and mouth watering. Thanks to the hotel management for such a successful and amazing team.

It was hot in the corridor in the 8th floor. Seems the AC was shutdown or kept at a very low temp.

Everything

From the moment we arrived, the concierge team took care of our luggage even before we got out of the taxi. So prompt! We were escorted in, given warm towels and a refreshing drink while we waited for check in. You instantly feel more relaxed after a long trip. We were checked in by Taimoor who provided an exceptional service to us, helped us check in a lot earlier and was a real pleasure to deal with overall. We were so grateful to him for sorting us out so quickly. The hotel itself is stunning. The pool area, the private beach and the facilities are fantastic. The shielded Bay Area is perfect for swimming. The beach is so clean and there are no stones or shells which makes it great for swimming in the ocean. Comfortable lounges by the pool and the beach. The team working there are proactive with getting you a lounge, helping with towels and making sure you are well taken care of. The room is large, comfortable, new and beautifully appointed. We had the ocean view room and it is well worth it. The water, coffee and tea, milk, honey and other things provided in the room are great. Massive shower and a separate bath, great size balcony, all wonderful. We were so grateful for the housekeeping team. Especially Rukshan who looked after us did an outstanding job every day and we were so impressed, even making a towel elephant and towel swans for us. Even though we only stayed for 4 nights, the sheets were changed in our room midway through the stay. I also want to mention Imrana, the housekeeping manager who checked in with us to make sure we were happy and everything was done to our liking. I travel a lot and I have to say this hotel has the best housekeeping standards and the best team. They really went above and beyond. Buffet breakfast and dinner were great. Wide selection and the dishes varied day to day. We didn’t have an all inclusive options so don’t know what that’s like.

It was too sad to leave.

The best hotel in UAE so far

Everything

Location and clean

Staff was rude, iron is very bad im not sure why they use bad qualoty it never irones any type of clothes, the staffs supervisor she is very rude, try to explain my situation then told her will change the hotel she welcomed amd never negotiated the issue to underatand..

Basically everything, the room, the view, the food and the hospitality The reception team was awesome specially Marina she was very helpful

I think the restaurant team needs a bit of training, they are polite however some hospitality basics was somehow puzzling to them Another thing I didn’t like, I was on a hurry and one from the team got into the elevator on 4th floor and left of the 3rd floor, I know I sound ridiculous but I was in hurry and come on it’s one floor, take the stairs

Amazing staff .. good in room dining option .. and staff lambi was exceptionally amazing.

The bedding was kinda smelly