Loved the onsen.

location close to station

no bath mat or hand towels, breakfast just a bag of bread

The room was more spacious than we thought it would be. The futons were very comfortable and the thick blankets kept us very warm at night. The location was very ideal- there were many onsens just in the area and many places to eat at.

The water in the bathhouse in the ryokan could have been a bit cleaner, but overall it was a very good experience nonetheless.

I chose this hotel for its proximity to rail and bus transport, and to the Snow Monkey park. We paid for a quadruple room, so it was a good size. The hotel is a 5 minute walk from the train and bus station. Hot water and wifi were good.

The corridor to our room smelled terrible. The hotel is aware of the problem, since they have deployed an air freshener in the hallway, which does no good at all. The onsen did not seem particularly clean to me, especially when compared to other facilities we have stayed in recently at the same price point. Some of the 4 separate baths in the on-site public onsen had a lot of particulate matter floating around in them; this was off-putting. While the hotel provides body wash, shampoo and conditioner in the onsen, they do not provide any other amenities such as body lotion, facial wash or lotions, onsen towels, etc. The hotel lounge was closed off and not available for use during the day. Breakfast was included in our room rate; ‘breakfast’ consisted of 3 small rolls and a hot or cold drink. 3 small rolls and a cup of coffee do not constitute breakfast in Japan, and the food should not be advertised as breakfast. Slippers were not available during the day, only after check-in time at 3p.m. Otherwise, you had to walk around in your socks or bare feet. I would not recommend this hotel. Spend a little more and have a more comfortable stay with a proper breakfast.

The location

horrible mold on shower curtain stained carpet stained comforter horrible smell

Located close to the train station. Staff are generally nice and friendly.

Hotel facilities seem to be outdated. Many stains on hotel room's carpet, wall paper and tatami. Some lights are not working. Toilet is unflushed. The hotel room itself is a bit outdated.

The room was lovely, the futons were really comfy and I just loved the onsen, it was beautiful!! The Japanese lady at the service desk went above and beyond to accommodate us, she was fantastic!!

Prefer a normal shower instead of a shower bath, difficult for an older person to get in and out of.

big room comfy futon

there was a not usable kitchen with a bad smell bathroom not so clean everything very old but ok for a short stay