Staff was very welcoming, friendly and helpful. Facility was beautiful and the food was well priced and always delicious. A perfect place to relax and unwind!!

Lots of stairs for guests that may have an issue with mobility. Otherwise, no complaints at all.

Convenience of having thermal baths right at the hotel

Fireplace didn't work and the stuff told me that "all fireplaces are turned off". So we moved to a room that didn't have a fireplace but at least was not facing a busy road. Room was supposed to have heat - it didn't work. By the 3rd (last) night of our stay we were provided a small heater and finally could sleep without freezing. Thermal pool was emptied mid-day Wednesday for cleaning and not available till next day. Despite our original room not having the main attraction - fireplace - and us moving to a simpler but quiet room, we were charged the full price of the original room. All in all - it should have been better!!!!

We loved visiting this hotel.

Extra towels and robes would be nice since it’s cold and wet in February. We had to ask for replacements.

Beautiful grounds and clean rooms. The swimming pool water is constantly being changed. The staff is amazing and they go above and beyond.

The use of plastic everywhere. From the pouches to store the silverware to the disposable cups at the pool bar. Also, I wish there were more light food options such as simple garden salads.

Extremely helpful, nice and English speaking staff. Very good breakfast and restaurant. Hotel seemed to look outdated on the pictures but in real is really well kept and very clean. Hotel is really good situated, only 4USD taxi trip to Cuenca historical center. I recommend it to everyone

To many people on the pool, children playing on the main pool, sometimes not possible to relax

The thermal baths in the room also the food

nothing

The staff was attentive and friendly, especially Juan in the restaurant.

All

Nothing

Service

The room was a bit noisy and light during night

everything was good standing