Travesseiro

Nao foi possivel aproveitar nada pois o hotel nao oferecer ar condicionado num dia de 40° em Sao Paulo prejudicou totalmente nossos planos no local.

Nao tivemos uma boa experiencia pois desde a tarde do domingo 12/11/23 ate o dia seguinte, nao havia ar condicionado funcionando nas areas comuns como lobby, corredores dos quartos, bar etc. Em contato com a recepcao, nos informaram que estavam sem ar porque o responsavel havia levado as chaves do local onde regula a temperatura. Explicacao pouco convincente ja que bastaria chamar um chaveiro ao inves de deixar os hospedes durante tanto tempo num local extremamente quente e desagradável de ficar. Depois perguntamos a mesma coisa para uma pessoa do restaurante/bar e nos deram outra informacao. Disseram que nao era verdade sobre as chaves e que se tratava apenas de "ma vontade" da adminstracao. O fato é q escolhemos o hotel planejando passar a noite com amigos no lonby/bar, o que nao foi possivel.

Quarto de bom tamanho, estrutura boa, chuveiro excelente, roupas de cama confortáveis.

Localização

Qualidade das toalhas de banho

Location and rooms are ok

I paid half the daily rate just to check in 3 hours early after a 20 hour journey from Europe. Despite this I didn’t have internet until 9 pm. The staff were friendly but not at all efficient in solving the issue with the internet and eventually I had to insist on getting another room where the internet was working. This caused me a huge stress as I was in São Paulo to work and needed internet. I was told a manager would get in touch with me but nobody bothered. Clearly this manager is not interested in providing a good service or having customers coming back

location,

shower toooo small

perfekt!!!

Great location, staff super nice, breakfast is excellent. Second time staying there and will repeat for sure

Pool is not the best - it's a waste not to have a good pool there... and is expensive overall.

break fast east excellent

bathroom is very poor standard ! shower cubicle is so tiny. will not stay here again.

grande e luminoso

nada

The room was very big and had a really nice desk. Service was amazing and the staff very helpful.

Location

Elevator requires an extra step to confirm the number you just pressed ... never before encountered such awkward system. Shower had some sign of mold not completely cleaned off.

Close to shopping mall.

Not a good neighborhood. Although it’s near Ibirapuera park, it’s too far to walk to the museums inside the park. Staff has limited English so miscommunications was problematic. Breakfast was mediocre.

The spread was good

We need more vegetarian options

Perfect location and caring staff

Property looks nothing like the pictures.

Rooms are in terrible shape. Broken countertops, moldy grout in the shower, outdated rooms.

Breakfast was quite good, holiday hours just like any other hotels. A lot of options of breads, proteins and juices. Extra points for having decanted coffee and expresso.

There was a LOT OF HAIR in the bathroom that obviously wasn't mine... disgusting. And towels should be of a better quality since the price is not cheap.