The location was fantastic close to beach and downtown area! So much accessability! Love it!

At night it could get loud and noisy. But not difficult to sleep!

It was clean and really moody. It is close to a lot of restaurants, shopping and Coco Bongo.

They never actually came to pick up the mini bar even though we told them on day 2 of 4. The mini fridge was stocked so we could barely put our own drinks and could not remove them and set them to the side as we would be charged if they were seen by house keeping. It was a bit noisy till about 3 AM. The staff was not accommodating with the towels even though the pool is supposed to be open 24 hours. The light were shut off on our side where we were lounging/ swimming at about 12-1. The valet was super quick but it’s a bit odd to get your car in as you have to drive down what looks to be an ally/walkway.

great location right off 5th Avenue, great rooftop

staff were not as knowledgeable as I would have expected regarding customs/travel questions… pretty limited facilities at their sister location. also, rood seemed geared toward Day Pass people

location

nothing

it was clean and well positioned

loud music

Location and the roof top restaurant was great

It's a bit noisy from the clubs next door but I'm OK with it

Location and room was nice. Everything matched my expectations except all the noise that comes through into the room ALL night long from the parties and clubs around. Thompson needs to fix/replace windows so sound from the outside doesn’t come into the room.

The sound insolation is absolutely horrible! You can hear all the music and partying into the morning hours. You guys need to fix/replace the windows to ensure it’s properly sound insulated.

The rooms were fabulous! Very spacious, great water pressure & temperature, well designed, perfect bathrooms, beds, and pillows, more comfortable than my own. We had the queen double w/ balcony. The service on the rooftop wasn’t that great. The bartenders took forever to make drinks, even when I stood in front of them. They were easily distracted. I don’t know why they don’t have a better set up, but that occurred on multiple days the drinks for tasty though. We didn’t eat at the restaurant. The location was excellent right around the corner from a Starbucks and essentially in the courtyard of a shopping center and we’re all of the best restaurants and shops are in the downtown area. We are able to walk through the neighborhood and felt very safe even into the early hours of the morning. There were marines with guns everywhere.

I was apprehensive about booking this property only because the one complaint I read in reviews over & over again was the noise level, however, my friend wanted to stay at a 4-star & above hotel, since we were out of the country. The first night we were there it was like we were being Punked. The receptionist enthusiastically said that we were on the top floor so that meant floor 2 out of 2 floors. I felt like he was trying to put a positive spin on it. We were in room 211 directly off of the elevator, closest to the entrance, which is a main street where the busiest loudest night clubs are located. Because of our proximity to several nightclubs right outside of our balcony, in addition to our own, which is located at the opposite end of the hotel, we heard throbbing, vibrating dance music house + live trumpet coming from several different establishments all at once. It sounded like we were sleeping outside on the sidewalk. There were earplugs left on the nightstand so I’m sure they get this a lot but they did nothing. I had to sleep w/ my Apple AirPods until lost charge at 1am but the clubs were still throbbing so all I could do was play rain sounds loudly through my speaker, put a pillow over my head, & wait until 2am til things died down. I am not exaggerating! This room or the rooms that are closest to the elevator shaft are fine for young people who are going to be out all night partying anyways but most definitely not for grown adults who are in bed by midnight. I only got a few hours of sleep the 1st night as a result. The next morning we shared our experience w/ the front desk & they moved us to the opposite end of the hotel closest to the restaurant UMI on the rooftop but placed us on Floor 1 for added quiet. It was so peaceful you could hear a pin drop. Much better experience!!! We were pleased otherwise we would’ve switched hotels. Great job on them for listening & turning the situation around.

It was in the heart of Playa and 5th ave.

Breakfast was just ok .

Very nice clean hotel, staff was nice, great location, comfortable beds

The bathroom lacked privacy with its glass doors

Location

The sound, It’s difficult to sleep.

The rooftop pool was terrific. we stayed in suite 206 which was HUGE and gorgeous. The staff were fantastic and super friendly. the nearby BeachHouse was a lovely addition.

The noise from nearby bars and restaurants was absolutely unbearable.