The staff are welcoming

I stayed in a large suite, 3 bedrooms. Ideal for families. Lots of space and very clean with a lovely sea view. It was a very relaxing stay with very comfortable beds. A few reviews complained about the air conditioners and lack of hot water (you do have to leave the water on for a few seconds / 1 minute and then it heats up) but I did not have this issue and neither did my friend who stayed in the room next door. The infinity pool area is beautiful. The food is good quality and nice. All in all, it was a pleasant stay.

Staff are generally quite slow and confused. Room service takes some time.

Location, F&B offerings , view from the deck

Poor maintenance, value for money , lack of privacy in the ground floor suites

My room was invested with cockroaches. In stead of an upgrade they downgraded my room

Felt very secure with security on premises. Enjoyed the many restaurants and live entertainment. The staff was very friendly and willing to assist.

you can do it all… spa, beach, restaurants.. all was of great quality and comfort

the room were cleaned and spacious

breakfast, cleanliness, quietness.

Nice rooms with all the expected facilities. Extremely good and friendly housekeeper. Give him a promotion!

The promised well-working air condition system was a ventilation system at best. The bad smell on the second floor and in the elevator, of which previous guests were complaining back in February (see previous reviews) was still there and could not be solved, despite various attempts to see into it. And the quality of the drinking water (brushing teeth), pool water (not enough chlorine to kill all the germs) and tap water used in ice cubes is not of a constant level (hotel management not to blame, except for adding enough chlorine in the pool or using bottled water only to prepare ie cubes). The result: getting sick on the last night of my stay. Friendly advice: be even more careful than I was during this stay. I suffered from a real Mombasa Revenge...