The staff, the layout of the hotel, the bed and they accept dogs :) Staff nice with pets. The view of Saint Denis was awesome! Nice with the balcony!

The bathroom door's hinges were so noisy and one couldn't get to the bathroom during the night without moving the door - so my partner woke up; and vice versa. Location is up up up the hill, so you won't help saving the planet staying at this hotel. Hotel mainly for french people as not much is written in international English.

Very nice view from the hotel of the city and ocean. Good facilities (pool, gym, restaurant). Friendly staff.

Air condition unit leaked so badly that I had to change rooms. But did receive an upgrade for my inconvenience.

Rooms, View & Staff Courtesy

Selection of Food for Vegetarians & Vegan

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The hotel's location has a nice view but it is far from everything. The room are comfortable but badly design.

Leadership issue (hotel and Mercure as a whole) 1- The staff does not communicate between themselves from a shift to another. For example, you rent a car at the Front Desk in the evening for the following morning but the morning staff cannot find your reservation (after you triple insisting to them to make sure it won't be lost). 2- I brought a plate and a glass of wine to my room. The day after, the cleaning staff left it outside my door but nobody picked it until I left !!!! Never seen that before 3- The hotel is full of flaws. The most liable is the shower floor which is the most slippery I have ever encountered in my life. One day the hotel will have a 2 million$ lawsuit. 4- Also, at 19h30, the dinner is a bit late.

The comfort was exceptional and the staff was really great! especially the front office and the bar staff! the front office supervisor Charlotte and the FO Team who went out of her way to find my reservation when it did not appear on the reservation! Thank you and I will definitely be back !!

Nothing at all it was great!

the view from the restaurant and the swimming pool

the rooms are horrible for the amount you pay. it was a downstairs . therefore we couldn’t do anything. last but not least, we we’re kickoff of the room at 11:05. no wayyyyyy

staff : very good Restaurant : Excellent

My room was in a noisy part of the hotel. The soundproofing of the room leaves much to be desired. Difficult to watch a television program because the stability of the channels was very random.

cleanliness - there were stains of “urine” on the toilet…. smell of damp extra beds in the hallway…

Swimming pool, nice staff, spacious room

Location, bedroom is very basic

the pool was really nice

The hotel has still old rooms. prices from the restaurant and breakfast are to high.

The location, cleanliness

The staff were not welcoming, poor quality service from the staff

The air conditioning was too loud The terrace was very small and very little view. It was imposible to stay because the air conditionner was too noisy

I like the pool and the view of st denis. Amazing!

You have to carry your own bags to your room. Not cool. The restaurant closes between 2pm and 7pm. Also not cool.