Food was lovely , nice breakfast , comfortable bed

The leisure facilities are a lovely bonus. The selection of breakfast food was very good. There is a good WiFi signal throughout the hotel. The staff are very pleasant and helpful. Well done. The hotel is clean and tidy.

The music playing constantly outside the entrance is unnecessary! Being metres from a dual-carriageway, the noise from the traffic woke me up far too early, at 5.30am. each of the 3 days I stayed at the hotel. Could the windows be better sound-proofed? A fridge in the bedroom would be a useful addition. More importantly, a bigger heated towel-rail is necessary and save changing towels as often, even though I didn’t change them every day. I realise the bathroom is small so there isn’t anywhere to put the size of heated towel rail needed, unless it was put in the bedroom? Somewhere to hang a hand towel is necessary please. Some decaffeinated tea in the bedroom would be a nice gesture for those of us who need to avoid caffeine and don’t like coffee. At breakfast, the fact that hot drinks are only available via a machine is disappointing as tea, for example, is not as good as that produced manually. I can imagine there must be a queue to use the machine at busy breakfast times. Some of the hot breakfast items were overcooked and inedible at 9am, even though breakfast is available until 9.30am. Fried eggs and black pudding were the most affected. The waitress provided more when asked. I should have mentioned earlier that the sausages were particularly good, especially the Cumberland Pork ones. The temperature in the changing rooms for the leisure facilities was incredibly cold on one of the 3 mornings I visited at 7.45am. and could only be described as just about adequate on the other 2 mornings. The leisure club members told me this is a regular occurrence, despite complaining about it repeatedly over several years. Why should it be so cold? I swim regularly and have never encountered changing rooms as cold as this.

Everything apart from the mattress protector

The bed had a plastic sheet ( mattress protector)

friendly staff who went above and beyond to help celebrate my daughters birthday. Comfortable beds in a spacious family room, excellent breakfast and evening meal was a hit.

nothing

Location

Expensive

Lovely staff

Room could have been cleaner

The Staff we're Excellent .All over hotel The pool catering staff every one Brilliant.

We had nearly hour wait for our food. . Staff kept oplogising for delay We were cold & hungry. It was husbands birthday. So but upsetting. We were apologized to profusely & no charge for meal or drinks rest of night to make up for it. Food was exlent when got it. TV

good facilities

Sadly not much, due to the unhygienic conditions in the room. From mould on the window, filthy bathroom fan and air-conditioner unit inside and out (seems like it has never been cleaned) when switched on it filled the room with strong smell and made us sneeze non stop even after it being switched off for 30min.

unhygienic conditions in the room due to mould and air-conditioner unit being filthy, see photo. When switched on it filled the room with strong smell and made us sneeze non stop, even after being switched off for 30min. Flickery light, torn, stained curtains hanging off, overall old and worn room.

Everything you need and good food in the restaurant

Clean, easy to access, easy to navigate around

N/a

Great facility for families.

Poor cleaning!!! We stayed in the cooperate room 12 downstairs Fridge had black moulds, tea area had dusts and tea spills highly shows they were clearly not cleaned. Water marks on chairs in the room, could do with good wash. Some splatter marks on walls, kids drawing on walls. The curtains had cobwebs, parts fallen off the hooks and stain patches. Wardrobe had dusts , had to wipe them to place cloths on the shelve. Won’t advice clean clothes on the shelves without wiping. It is such a shame as the staff were really nice, even the house keeping team as they replenished our supplies. It’s a place we are happy to return several times but will had to bring a cloth and spray for a deep clean in other to fully enjoy it. One of the beds had fallen on one side.

Very good breakfast and convenient location

Better value evening meals

Dinner and breakfast food quality was exceptional and service was excellent .

No filter coffee at breakfast. Was told there weren’t enough cafetières. The alternative Americano from the machine was poor quality .

Copy bed, very clean room

Overpriced for the very basic standard provided

Good food

Swimming pool due to a disability. I cannot get out of a swimming pool if it has not got graduating stairs with a bar to hold onto.

Our room was massive three double beds. The kids loved that. Weused the pool, sauna, steam room and Jacuzzi. All staff were very friendly and helpful. Breakfast had a good selection. Overall very happy.

Location and car parking facilities.

Room decor was tired and a bit shabby

Excellent place to stay, great breakfast and very friendly staff

Friendly staff, clean room and communal area, wide selection of food available at breakfast, and brilliant pool facilities to tire the kids out.

Pillow was a tad lumpy.

Great breakfast, wonderful staff, lovely big rooms, smart tv massive bonus as i prefer streaming! Lovely shower look forward to my next stay in April

Being by a fire door that was banging till at least 1.30am luckily I had earplugs

Everything

Nothing

The staff were excellent very pleasant

The room was absolutely amazing massive comfortable bed could lay in any position the wife loved it xxx

The staff was absolutely amazing and the breki was just as good there was nothing I didn’t like