friendly staff who spoke no English or Spanish. Room is comfortable but lacks facilities

dirty shower curtain. no glasses for water in the room

localização

breakfast and elevator soslow

The location is great, close to downtown, inside a shopping.

TV was not working, AC was too noisy. Water was barely warm.

The room was very spacious and the shower had a good water pressure. The room was clean and the tv had access to a wide range of movie channels. There was a minibar, which is good if you want to buy a few things and keep it refrigerated, specially in the summer. The mattress was very soft, which is ok for someone who likes it, but I prefer one that´s firmer - same with the pillows.

On the other hand, the shower had a curtain instead of a "shower box", which is very disappointing as the pictures of the room show otherwise. Also, the AC is extremely noisy, which is terrible if you´re a light sleeper. The room was for non-smokers, but it clearly had the smell of a room used by smokers. We stayed for one night and all the time we had to use the elevator we couldn´t because it was having technical problems, so we had to go up and down with our suitcases by the stairs (a family even got trapped in it and had to wait for the technician to help them out of there). To top it all off, the breakfeast was very poor - firstly, the coffee was tepid, the staff took a long time to clean the tables and replenish the cutlery and food, and there was no toaster to be used by the guests, so if you wanted to eat a toast, you would have to be happy with only a sandwich. There was no parking lot available, but you could park in a nearby parking for half the price if you were staying at the hotel. I wouldn´t come back there, because you can find a finer place for a similar price in a much nicer area of the city.

location was great

the shower didn’t drain properly so the shower stall kept filling with water - we had to take very fast showers or the water would overflow and get the bathroom wet - we told the staff immediately but it was never resolved (though the front desk ppl were very friendly, nothing was ever done)

A internet não é boa.

The location, staff and the big clean room

The location where the breakfast is served is too Cold and not heating so makes uncomfortable and unpleasant to eat in there. Even the butter is hard and bread hard and dry due for the Cold 🥶. Also is not a Ramp for people in wheelchair or to use a hands car to bring the luggages inside the Hotel lobby so u must to carry on everything in the many stairs steps from outside!!!

Clean room Comfortable bed Towel was 6 shower shampoo excellent

My check in time was 2 but I arrive 3 hours before it reception girl give me check in hurry . I very like staff behaviour