Staff are so Friendly and helpful Breakfast was delicious and various, best hotel location Room was amazing I enjoyed my stay I booked for 1 night but I ended by staying 4 nights

None

The hotel is at a great location, with a wonderful view and serves a very good breakfast. No buffet at the time that we were there, but certainly more than enough and tasty on a personal tray. The room was spacious, but a little rundown. With replacements of some lamps, furniture and carpets it should be great again, the basic quality of the room (bed, floors, walls, etc.) is very good. The staff was very friendly, but in one case not very professional, see below.

The climate in the room was very bad. Even though it was in winter, the room was extremely hot. I went to the reception to ask for help, because I could not understand why the temperature did not go down with the AC. I thought I did something wrong. The security guy told me someone would be there in 20 minutes, but after 40 minutes still nobody was there. When I called reception this time, they told me the climate system was broken. That was it. No excuses for it, also not for letting me wait 40 minutes for them to NOT come. In the end we turned the AC off and opened the door to the balcony for the night, which did not feel too safe to be honest, we were on the 1st floor. I can understand something is broken, it would not have been a problem if they handled it better.

The view from the room was amazing. Wifi was good, and there were some English-speaking TV channels. The staff were friendly. The breakfast was enormous---orange juice, tea/coffee, umpteen sorts of breads and pastries, omelette, meat and cheeses, honey, amlou, etc. The bar wasn't expensive either. A small bottled beer was only $2.75.

The person in the reception was very sympathetic; the view from the Suite was great and the breakfast was perfect. I will come again for sure

The view The bed The location

Cocharaches Parking Réception girl (Tall one)/ the man was super nice 👍 Room wasn't ready at arrival (knowing that we arrived post 2pm) Water leaking noise from bathroom

The Breakfast with the fantastic view and the friendly staff

In the Bathroom the water had no way to go so you will drown after taking a shower.

What a great stay: the hotel has the loveliest service, which is very understandable seeing how Al hoceima people are great/helpful/trustworthy and keen to help. My room was amazing (very comfy, spacious, and clean), the view from the restaurant on the beach is majestic, the bar was a cute addition (listening to old songs of dalida and brel while sitting a terrasse with the same view as the restaurant)...also very nice breakfast served with a smile... Honestly can't wait to come back!

The hotel does not have a pool, I learned by pure coincidence that there is a pool in a hotel nearby that the two hotels share apprently; maybe if guests are informed about this and that access cards are granted automatically upon arriving would make the stay even cooler!

The view is really wonderful, one of the best one can see in Morocco and even worldwide. The staff is really very nice and helpful (Ezzedine, Mehdi, Nawfal, Salim, etc. Don't want to forget anyone). The hotel is excellently located, just up the bay where you can go within minutes. It's not also far from other beaches and landmark locations in Hoceima. I loved this city, both peaceful and with real identity and spirit. An excellent value for money ratio in my opinion...

Nothing to mention. My stay was perfect

location and personnel

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commodity

personnel

Very good

The key doesn't work when we tried to enter in the room. We had to wait 30min to resolve the problem!

location was very good and staff are friendly the room which we got was good and clean 😍

Complete delicious breakfast and super nice staff. Very nice views, you can also go to the swimming pool of Hotel Mercure asking for the card in the hall of Suites Hotel Mohammed V.

(We are from Barcelona) No air conditioning in common areas, so we enjoyed the nice breakfast, but with the heat in plain August, also when we arrived for the check in it was so uncomfortable to find the hall without air conditioning, I really feel bad for the staff working there. The bathroom becomes a mess after you take a shower cause all the water comes out the door of the shower and after that you can't enter anymore, even to wash your teth because the floor is full of water.

Very good and beautiful place. Very polite staff. Clean and very nice room. Recommend this hotel

the rooms smells bad