The location was fabulous: close to the city centre, rail and bus stations, great pubs and markets. Marta and Fernada, the staff, were terrific and knowledgeable.

After booking three nights in a double room well prior to arrival, I asked for a ground floor room. I was given a "double" that was not much bigger than a broom cupboard with a bed and pillows so hard that sleep was denied, and an ensuite where the door had to stay open to allow any degree to arm movement. This request came with "no additional payment". At 369euro for my stay, I requested a better room after the first night and was 'upgraded' to another ground floor double on my last night and provided with two continental breakfasts at no charge (valued at 10euro each). Having run an accommodation business, the broom cupboard should be emergency accommodation only, not one for a three night, fully prepaid stay. I am hugely disappointed.

Location was very good

Security, strange man roaming around the property at 5.30 in the morning trying bedroom doors. Front door security needs to be looked at.

La ubicación, muy cerca del centro y de la estación

La habitación bastante pequeña

The location was perfect. In walking distance to city centre. The staff were so friendly and helpful.

Friendly welcome

Parking very tight, only three spaces

Close to town. The staff were so friendly. Loved the conservatory dining area.

Breakfast was a little low on variety.

The people/staff. The location. It's perfect!

Only that the bathroom was clogged - everything else was perfect.

Great location, local knowledge was second to none