Spacious rooms and lovely Japanese breakfast. Very helpful front desk staff. Spa/Onsen on top floor with lake view.

Little old property!

Good location and environment

Impolite senior staff's services, very old and not clean cottage, fewer amenities, not value in money. In detail, we got very poor staff's services as we've never met before. The staff expressed his anger and mad to my family, and broke into the cottage once I asked for some amenities.

The room had a great view of the lake and the Onsen had a great view of Mt Fuji. Both great factors for the hotel.

3pm Check-ins and that the hotel bus service only runs from the station in the morning and afternoon!

非常精致的早餐，配以绝美的风景。酒店保存得非常好，有历史感而不失现代舒适感，服务温馨而热情。无论是温泉，还是咖啡吧，都留下了非常珍贵的记忆。值得再次入住。非常难得的好酒店。并且性价比非常不错。交通也方便，酒店提供免费接送服务。

没有不满意的地方，谢谢。

The location was amazing. Waking up see Mount Fuji out our window was great. Lake Kawaguchi is a beautiful place to visit with so much to see. The hotel is lovely even though it is showing its age. The breakfast is wonderful and the ladies serving were very helpful.

Could use a paint job in a few places.

Wir waren 3 Nächte hier, und wir sind klar gekommen. Allerdings waren wir davon einen Tage (+ 1 Nacht) unterwegs (auf dem Fuji-san) Das Hotel hat ein gewisses Flair, mit schöner Lage am See - doch leider, leider ist schon sehr in die Jahre gekommen. Schade, schade - das Hotel hätte so viel Potenzial, die Bibliothek z.B. ist sehr schön. Aber auch das Personal war soweit sehr freundlich, obwohl wir hier einen Mitarbeiter überzeugen mussten, unser Gepäck (vor 15 Uhr) auf das schon bezugsbereite Zimmer ! stellen zu dürfen, da ein abschliessbarer Bereich fehlte und wir nicht die ganze Zeit (2 h) im Foyer warten wollten. Im Hotel gab selbst es kein Frühstück, doch es gibt Möglichkeiten in der Nähe (sehr gut "Le Pain de Daniel"). Sehr gut geklappt hat der Shuttle zum Bahnhof, hier war das personal sehr flexibel. Für einen Besuch des Onsen (nicht schlecht aber doch etwas lieblos) gab es wie oft eine extra Bekleidung (immer frisch)

Das Hotel ist schon sehr abgewohnt, hier wurde versäumt rechtzeitig zu renovieren. Der Flur zum Zimmer sieht gerade so aus, als würde hier gerade modernisiert - schmutzig, faltig und stellenweise abgelöst. In unserem Zimmer gab es so gut wie keine Kante an den Möbeln, die nicht in irgendeiner Form malträtiert war. Platz war auch nicht viel, vor allem fehlte Platz zum Aufhängen / Ablegen von Kleidungsstücken. Auch das Bad entsprach nicht gerade dem, was wir sonst so in Japan erlebten. Mobiliar, Tapete und Fliesen stammen aus den 60 / 70er Jahren, so scheint es. Wie gesagt, schade eigentlich, das Hotel gäbe so viel mehr her, das kann man regelrecht spüren.

Lovely staff, who welcomed us very warm. always wanted to help us. The view on the sea is beautiful and we also had the Mountain View. I can recommend everyone to book the Japanese room. This is the real experience. We loved it and we could calm down finally.☺️ The room was big enough.

The hotel is excellent. It has an old feeling (in a good way), and it is perfectly located just at one side of the lake. It is very calm, and I had the fortune to have a view to Mt Fuji from my window. Also, it has an observatory in the tower where you can take pictures from all around.

There are some areas that require some maintenance, like the movies room, and the piano in the 2nd floor hall.

位置好，车站步行1公里，酒店位于安静地区，风景优美，但是离超市不远，老式酒店，设施虽然旧一点，但符合我们的审美，四楼有个大澡堂，三楼餐厅古色古香，早餐是日式的，精致，但是胃口大的人可能吃不饱。

最好有晚餐（点菜的那种）

It’s charm and history

It’s needs some tlc

A equipe é muito acolhedora. O senhor da recepção falava muito bem inglês, me ajudou a despachar minha mala pra Kyoto, e também me ajudou a conseguir um ônibus para Mishima. Além disso a acomodação tem uma linda vista para o lago, onsen com vista pro Monte Fuji e um ar de tradicional incrível. O café da manhã também é maravilhoso.

A acomodação é antiga e até aí não tem problema, mas no meu quarto tinha teia de aranha na janela e o exaustor do banheiro estava IMUNDO, bem nojento. O cheiro de fechado também é evidente no começo, mas depois vc se acostuma (mas pode ser problema pra quem tem rinite). Além disso, não há placa de “não perturbe” e quando passei o dia todo no quarto, o pessoal da limpeza insistia em querer entrar, sendo que eu não queria.

Although the hotel needs some updating, our experience here was wonderful. Quiet, clean, good location, great breakfast, beautiful onsen. The staff was A-1! 2Next time we would stay longer

Like I said the hotel needs some updating, paint, carpets, etc. Also the upstairs bar area could be better.

The Hotel is situated in an ideal location overlooking the lake. It is a historic hotel and I liked the feel of faded splendour prevalent in the place. Bike hire is nearby and we would recommend hiring electric bikes to cycle round lake Kawaguchiko. The bike offers its own non-electric bikes but we didn´t try them. Don´t go further on your bike to attempt Saiko Lake as the road here is not safe for cyclists. The shuttle bus however offers a good service to visit the sites at Lake Saiko. We had hoped to swim in the Lake but apparently this is forbidden. I suspect it is because about half of the Japanese population can´t swim and it is easier just to stop everybody going into the water. We had a paddle (probably also against the rules) and the water was very warm, and would have been lovely for swimming. The Onsen in the Hotel ...at lest on the men´s side is superb with a stunning panoramic view over the lake and Mount Fuji. The ladies side is screened, presumably for modesty and sadly the views are obscured.

Location and breakfast

Condition of rooms

Room view is good.

Very old style building.

The location, the authenticity , the tatami mattress, pillow, blanket are are world class. I like the vintage feel and the service of the staff. I will return.

I had to leave the hotel for my Japan adventure.

The gentleman at the reception did everything he could to make our stay better and helped us send our luggage to another destination.

Honestly, it is not a 3 star hotel as it may have been in the 70s or when it was built. The equipment is really outdated, beds are so old they squeak with every move, the pillows are very uncomfortable, the bathroom was not clean and did not have the standard Japanese toilet. The water in the spa was barely warm. The breakfast is average, you can get better in many places in Japan. Considering all the above it was quite overpriced. Unfortunately a very disappointing experience, except for the receptionist who was very professional and pleasant.

The view was amazing

The people and the town were awesome!!!

Shuttle from when you first get there

The view from the bath of Mt fuji in the morning is really good, however due to privacy, the lower part of the windows are opaque so you cant see the Mt if you're in the water, you got to be standing. Staff was so nice, even gave us a ride to the station on their way back.

Location is good as near Kawaguchiko Lake. Room can see bit of Mt. Fuji and Japanese breakfast is good. In house Onsen is a good experience.

The service was really great. Everyone in the hotel was very nice and helpful. They are able to send a car to the bus station which was very helpful. They also drove us back there early, which was amazing! The view was lovely of the lake from our room and it was in a great location!

My only complaint is the onsen. The view would have been lovely and just like the picture, but it seems they put up privacy screens after taking the picture on their site. So when I went, I found out it blocks the entire view from the bath. I would suggest a one-way privacy screen, so we can see out, but people can't see in.

Breakfast was great! The Japanese room was spacious with lake view. The room with western-style beds had Mount Fuji view. We were very happy with everything. The onsen was great.

Nothing

The hotel is very authentic and full of history, could do some more maintenance and replacement to uplift customers’ experience. Room is very spacious and has a great view of the lake. The best part is the onsen which is available from 3pm to 10am next day :)