The rooms are big enough to be confortable, the location is good if you want to take a walk to Cholula downtown, is quiet, plus, personnel was awesome :)

Decent rooms, but hot water and wifi were iffy at best.

The check in process was absolutely abysmal. The receptionist had no idea how to use the computer, was not able to find my booking through Booking.com after 15 minutes, had to place a call through to someone and be literally coached through every step of the check-in process. Did not know how to use the credit card machine, and when I finally procured cash she didn’t have change. An incredibly standard check in took more than 30 minutes.