The restaurant was pretty and the staff were friendly. Nice and dog friendly.

Building works meant it was quite noisy and for this price, should just be some more comforts provided in the room.

Good location, clean

Extremely small room, not good value for the money . Bathroom in bad shape. We had a bad experience with their Restaurant Antica Darsena - disrespectful and offensive manner of treating guests by the Restaurant manager himself. For a house of their caliber not good. Will stay away.

great staff, especially ladies at front desk during morning-mid day

very noise room (104). there is a door outside of this room which is for staff and was really noisy

Beautiful hotel in front of the lake, amazing decoration making you travel through time, yet modern and spotless rooms, very comfortable beds, amazing breakfast (breakafast room is beautifully lit and decorated, outstandingly cosy atmosphere like I've never experienced before, very attentive service), close to everything, highly recommended, you will not regret!

I loved absolutely everythin about my stay.

Perfect hotel in a very good location. Very nice atmosphere and good value for money. I can highly recommend it.

Although a mistake had been made on our reservation, the staff quickly reacted an rectified the problem.

'LOST' my credit cards on a train- and this staff was truly helpful. They did everything they could to make my stay pleasant. VERY kind.

Nothing could have been better.

Great location, great breakfast, lovely decor and friendly, helpful staff. We were upgraded to a larger room which was nice

Our upgraded room had the shower in the bedroom, and a frosted glass wall to the toilet... didnt like either at all. Loved the hotel but I would ask not to have those 'features'

The staff gave exceptional customer service, they truly care about their guest

wonderful location and a view of Lake Como from the room. Breakfast was wonderful and the staff are fantastic.

nothing to complain about

Really great location overlooking the town square and lake, right next to the ferry terminal! Super convenient if you don’t have a car, like me. The beds were really comfortable and the staff was very nice!

Not a great view of the lake from the lake view rooms, I’d advise not paying for that upgrade! The rooms are a bit outdated but functional, clean, and comfortable!

great location and beautiful hotel

dream hotel excellent service. The hotel is very clean, personal service and quick response to all requests. Parking on site, breakfast wonderful ציון 10

None

location! the breakfast staff are lovely. coffee and breakfast (included) were exceptional.

nothing, it was perfect.

It was very tidy and cozy. The location is exceptional.

Walls are too thin, we were unfortunate to hear every word that our neighbors would say.

Allow dogs in the hotel

Great hotel fantastic breakfast staff very helpful. When we arrived they upgraded us very nice of them.

Wanted to stay longer but had to change room and more money. I guess they were full booked no surprise as otherwise excellent .

location - restaurant

we booked a lake view room - when offered 205 which had a view over the carpark and slight lake view from corner of window I went to reception to be met by a frosty receptionist who said no it’s a partial lake view room not full only classic rooms have full lake view but we booked a deluxe room with lake view so was confused and she wouldn’t agree

location

going up and down stairs on the way to room with suitcases

Location and View was great it was selected to be close to the lake and in the next day we take a boat around Como Lake it was amazing no need for any Transportation it's all you need walke away

Nothing all as expected