The staff was very helpful Check in was smooth

Additional charge for pick up and drop off for hotel guests till the metro station. It should be free and included with the stay as metro station is literally 5 mins away from the hotel

Love the location and the view of Matterhorn from the balcony. Breakfast was great and enjoyed their spa area as well. Great service! Perfectly located near the restaurants, ski lift, shops.

pool would be nice to have :)

Great facilities, clean room with extraordinary view to the Matterhorn and an excellent breakfast buffet. The staff was also very polite, making our stay exceptional.

a clean and elegant place to have a breakfast, but the food lacks variety

the location is not good in front of the cemetery and the church bells sound continuously waking sleep several times

beautifully designed room and hotel. the view to the town and Matterhorn were fantastic

It was our second stay at the hotel and it was as amazing as the first time. They found out that is was my birthday and at the breakfast next day they've arranged a table for us with "Happy Birthday" decorations. Then they also offered us a "Happy Birthday" cake. Both were great unexpected and very thoughtful surprises. Thank you!

central location,short walk from railway station, good breakfast.

nothing to dislike

The staffs are so nice. They are so helpful. They recommended us about the trip in Zermatt. We checked out so early and we needed a ride to the station. They arranged for us just in time. Moreover, we told us that this is our honeymoon trip, they gave us bottle of champagne and chocolate which make us so impressed. The breakfast is so good, numerous choices and delicious. The staffs in restaurant are so friendly. The room is super clean and spacious. Very recommended to everyone.

The staff were lovely, loved my room and the view and location! Had a great stay here 😊

Lovely family run property. We were warmly welcomed and treated so well during our stay. Our breakfasts were gorgeous.

Nothing to note.

Staff was warm, friendly and welcoming.

Took a taxi from the train station. It was well within walking distance.

Central Location, unbeatable view as you can see the matterhorn from your bed, super friendly and very attentive staff, especially the 2 ladies at frontline desk, spacious room and very comfortable bed.

Nothing