Everything

AC did not work

Everything

Nothing

spacious room. Good breakfast. Parking on site although getting into garage was very difficult (narrow entrance limited by access from road due to parked cars.

Was told breakfast was included at check in. Checked this again later. In the morning the receptionist then tried to charge us for the breakfast as it should not have been included. I explained what we had been told and we didn't have to pay, but felt uncomfortable.

clean and located a nice walk through a lovely Japanese style garden from the station

nothing

This is a good 3-star hotel. The room would benefit from some renovating, but is generally acceptable. The location and breakfast are fine. The staff are friendly and helpful.

The worst thing about this hotel is the car park. The entrance is very narrow, and the car park itself is very small. It's very difficult to reverse and manoeuvre there. It is simply unsafe, and it looks like a number of cars were scratched and damaged there. My advice to the owners would be to reduce the number of parking spaces by two (to allow for more space) and put warning signs where appropriate.

great original art deco

nothing it was just what we were looking for

Super nice staff, and the place was comfortable

It was slightly away from the center of the city (around 20-25 min on foot), but the tram is right in front!

Good location from the main station and easy to work into the main square and the old town. Staff very helpful when we asked about using the tram stop located just outside the hotel.

There were a few problems in our room, door on wardrobe had come off its runner and the wall lights needed attention but were reported to the reception staff.

we got a free parking spot in front of the hotel, good breakfast selection and comfortable rooms

The lobby is spacious and relaxing maybe a bit too warm. It’s really well located literally steps away from the tram line and only 15’ walk from the centre of town. The staff are friendly, polite and helpful.

nothing

Only downside was that this hotel had no room service.

it was clean

Only continental breakfast no English or toast etc

The car parking is horrendous you cannot get anything but a small car in it. To turn from a packed street into a sharp garage size door is horrible the turn in is so tight it’s scratched the side of my car. If you need parking I would not recommend this hotel at all honestly

Very close to Lille city centre, but don’t expect to much from the rooms. They are clean and fine to sleep in for a night, but nothing special. Breakfast was good.

A bit expensive

only a 15 min walk from most things , loved the glass ceiling . very comfortable beds

no milk in room , easy to get from reception though

The location was perfect.

Mike at the reception was not welcoming and not friendly at all! Arriving there after a long flight he spoke very coldly to us. Breakfast has not many options. Very poor for 13 euros . Bed and room are not like on the photos. Hotel is very old!

Good location for the tram (frequent) into Gare Lille Flandres, only takes a few minutes then a five minute walk to the heart of the old town with fab restaurants and shops. Basic rooms but comfortable beds and good shower. Cleaned every day. Friendly and helpful reception staff. No restaurant but breakfast is reasonable, costs13 euros per person. Overall good value and the excellent tram and metro systems make getting about quick and painless. Highly recommend getting the Lille City Pass from the tourist office for combined travel and entry to top tourist attractions and museums.

Rooms a bit scuffed and stained, quite small too. Everything works though.

poor

poor

Not far from the train station and the city centre wasn’t that far all walking distance. Staff were very helpful especially one of evening staff. everyone is friendly

Friendly staff, comfortable and a great hot and fresh breakfast… Thank you!

checking out

checking in and the whole experience

The hotel was well located and easy to find. I was very pleased with the standard of hotel and service which I felt were very good for the price. In particular I would like to thank the staff. Prior to arrival I had mentioned that I was Gluten intolerant and unlike other hotels, the staff had made arrangements to ensure that I could enjoy my breakfast with gluten free bread. In particular I would like to mention the gentleman on reception was friendly, attentive and I would like to say thank you for making my stay enjoyable and easy.