The location - lovely location close to a local mall

Outdated and sad property. The rooms need a complete refurb, with wood work peeling off, paan stains, plastic bathtub etc

The lobby

Very old and dirty Need urgent reformation

Nothing

Rooms are old,stinky. Washrooms are pathetic. Bathtub have cracks and stains on them. Washrooms are size of a matchbox and do not have hand shower and separate shower cubicle. The property is rundown. Definitely not 5 star standards. Will advise to look for other options like Madin n taj which are far better.

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The rooms were comfortable. The breakfast was good

billing instructions were not executed as I requested. Room service was slow

Location

Poor maintenance Poor service Unresponsive staff

not up to the standard

breakfast

Good location

Not efficient staffs. No hot water to shower. There was black out.

Location and food

Black out and slow service

The room was big enough for two of us but the bathroom was very small and there was no shower cubicle. The room was cleaned everyday and room service was good. The breakfast was very good and service at breakfast was good .

I booked two rooms and asked for twin beds. Only one room was provided with twin bed. I travelled with my 89 years old father and 92 years old uncle and they could not take a shower for the 4 days that they were there as there was no shower facility and at their age and other difficulties they could not climb up into the bath tub. Though my Uncle was able to climb in he had a fall in the bath tub as it was very slipper there was no bath mat and very narrow. It would really be important for Hotels to make sure that they have shower cubicle in each room which is more important than a bath. The bathroom really needs updating as there are limescale and dirt on the rim of the sink and the bathtub has lost its lustre and the bathtub shower curtain was very old and stained.

Close to various locations and most visited place

Room interior , carpets and washroom was not maintained to the standard of 5 star claimed by hotel

Cleanliness. Breakfast spread. And the courteousness of ovarall staffs.

Size of the room. Bathtub - which is a hassle and it was very old. Bathroom could have been better.

It’s 5 star .. rooms and clean and neat

It’s close to the ghat

Nothing. The hotel was disgusting. The staff at reception and porter were excellent.

The bedroom was filthy and the hotel smelt of cheap cleaning products. There was a dead cockroach in the bedroom and big stains on the carpet.

Mice and rats everywhere in the lobby and dinner by area

Mice and rats everywhere in the lobby and dinner by area

Hospitality service was beyond expectation. anjum was cooperative and polite n helpful. Made me feel comfortable and at home experience.

Smell from the room and also from the furniture

Location

Food is horrible.

Overall stay was good , lot of freebies like free laundry , free evening snacks( son's favourite ) , comfy and large room , pool was good and so was the GYM . Main lobby was roomy and big .

Nothing that I can think of now .

Room was near lift and they put chairs outside room and people would sit and talk all till late at night. They should not put chairs nears rooms and encourage guests to sit there and talk late into the night. Should have a separate area for that not close to the rooms

Space, Location, some of the menu, Room.

Staff stole my apple charger, service of the operations is pathetic, continental is bad, desserts are not great, coffee is bad, tried the restaurant few things were unavailable, food was just okay. Only, Asian and Indian is fine. Alcohol is quite bad.

Nice stay with childs

Location, excellent professional attitude of staff, lovely food.

The renovation of property was ongoing so housekeeping was a bit of problem but hotel handled it very nicely.

Good property

Property At under renovation