The staff was very kind, the lobby is inviting and has a very cozy atmosphere The apartmants are big

The stairs are not good for familes with kids Apartmants needs rennovation especially replacing the carpets

Room was very nice. There was some reconstruction work at the property and the daytime was quite noisy.

The restaurant, the poor quality of the food. Prices were too high for what you get in return.

Staff is very friendly and helpful. Hotel is in good condition.

It took a long time to get hot water. And hot water stream was very poor even after they took care of the problem.

Clean, quiet, hospitable crew. Highly professional and service oriented.

This is really a 5 stars location. It's priced as such, but worth it. The location is very romantic, the rooms are really good, with large balconies overlooking the restaurant / forest. Staff is super-ok, customer-obsessed. Special note about the food: their chef knows his / her craft, kudos. Will come back.

Nothing to improve.

The staff was very friendly and always willing to help, We thank them for their kindness !

The closeness to nature, the cool rooms, the staff that puts in extra effort at every turn, making you feel special. Food is fantastic, we felt no need to try other restaurants nearby. The Sri Lankan massage was really good. The hotel helped us with a lot, private tour of peles Castle for a good price, advice for hiking etc. The manager (Valentin) made us feel super welcome. This is a hotel we can imagine returning to again as a destination of itself. Can only imagine how cool it would be there in winter!

We had a minor inconvenience with our room that couldn't be fixed quickly. We were compensated by being upgraded to their biggest 3 floor suite with jacuzzi and sauna

very nice staff, quiet location, clean

it took a long time for water in the shower to warm up

as always above and beyond friendly staff, polite, helpful.

the hotel starts to show it’s age: dirty carpets in lobby, stairs and rooms, bathroom ammenities not functioning properly, low water flow complemented with a smell that makes the whole experience not so pleasant as we used to know many years ago Ioana hotel’s to be. - also our room was invaded with wasps and we were bitten by them, changed the room but the problems above continued (without the wasps). the staff was very apologetic, however no discount was made since we’ve payed for a room with balcony and received one without. hoped that management would take some actions or compliment us with some free drinks or smth if not discount on our room. overall, the experience was not worth, for sure not anymore a 5 star property. it’s a shame that Ioana hotels ended up in this stage of degradation. we’ll come back when the property will be fully restored and hope everything will change by then.

Exceptional breakfast. The rooms are very nice and the staff helpful

Everything was nice