A beautiful and breathtaking property with immaculately manicured grounds and a wonderful view, I had such a lovely stay. The staff are great, the rooms are fantastic and the food at the restaurant is 10/10. In my opinion, great value for money considering you are staying at one of the best hotels on the lake. Lots of intricate touches and love the history of the grounds. There’s also amazing wildlife onsite! Would recommend to all and would definitely stay again.

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Clean, great amenities, absolutely stunning

Nothing really! Maybe a gym would be nice. Otherwise. Amazing.

Beautiful hotel with a great view and access to Lake Atitlan. The food was amazing and so was the staff!

Nothing

I loved the views, beautiful gardens, nice jacuzzi and pool

Reception staff were not very welcoming. We were experiencing plumbing issues, had to ask 3 times to fix them, on the third time maintenance came and told us it was not something they could fix that night to ask for another room, they had already shared this information with reception. When asking for another roll reception was hesitant. They didn’t help us with our bags in switching and we did not get any money discounted.

People should be aware that there are Scorpions in this hotel . I was on my bed and was bitten by an Scorpion, my tongue got a little numb and my finger hurt .The hotel did not have at first aid kit all i got was some honey they said that will help.I email the manager to complain about it but I never got an answer.I was lucky i had Benadryl with me and Tylenol .STAY AT YOUR OWN RISK .Mold in the shower.

The location and the property grounds, and access to town by car: good location. The food and drinks were great. The staff was nice and professional.

No gym, and better service needed near and around the pool.

we liked the charm of the property, the service, the food, the view, the garden and the Jacuzzi

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absolutely gorgeous views, the property itself is stunning with an incredible variety of plants and flowers. The hot tub and pool were delicious and was on this deck overlooking the breathtaking views of the volcanoes and Lake Atitlan

The staff was just ok. They were slow, didn’t even buy us a drink or any credit to use at the hotel after being almost an hour and a half late having our rooms ready. check in was at 3 and we waited til almost 4:30pm. When I ordered massages someone at the front desk did not notify the massage lady so she was 15-20 min late arriving. At the restaurant service was hit or miss. Some staff was good and some just ok. The food was good but didn’t offer enough variety. Where is the caldo de marisco or black bass?? The rooms were pretty but the beds were so hard! Its definitely worth staying here but they have some things they need to fix for the price we pay to stay there.

Wonderful staff very friendly and kind. Love everything! I will be staying there on my next trip! I highly recommended.

Service was great, everyone had a great attitude and were pleasant all around. Gardens and grounds were immaculate and the art work was gorgeous.

The bed was a bit hard and the chairs in the room were for smaller/average size people, being a plus size traveler, it was difficult finding a good chair for the outdoor seating area. There were also some odds and ends that could have been better, like the shower head being maintained so it was not flooding the whole bathroom. There is no elevator, so if you have trouble going up stairs, ask for a 1st floor room. It’s not very accessible overall. Food was just ok and for the prices, should have been better. They do bill much higher, almost American pricing for the area.

grounds are amazing - beautiful gardens that are lovely to walk through, photograph or enjoy quiet time. The decor was also amazing and a lovely display of the culture.

Everything was beautiful. There were mold spots on our bathroom ceiling that need cleaning - my only complaint. I would also be nice to have 2 pillows if possible.

beautiful setting

Slow service at the bar

Beautiful place and garden around. Stunning view to the Lake.

beautiful

toilet in our room did not work

good view, but the restaurant had very basic american food. very few vegetarian options. not close to town. 17 minutes by car.

we were only there one hour and we asked to cancel our reservation because they were also hosting a wedding. the room was shaking and club music was playing at 3 in the afternoon. after learning it would go all night, i asked to be refunded my reservation and to leave the property. the front desk worker said there was no way to void the transaction, and if I wrote my credit card information on a blank piece of paper and scanned my passport they would send it to the bank and have a 20 day refund. That did not seem very secure to me, so now I need to go through reporting it through my bank.

This hotel is the White Lotus of Guatemala (including a helicopter pad on the property that drops off guests). The hotel architecture and art is beautiful and authentic. Rooms are beautifully decorated/appointed. The meals were 10:10 and the staff is exceptionally attentive and helpful with organizing transportation/events. The grounds have a perfect lake/volcano view and the grounds/manicured gardens are world class. It is walking distance from a fantastic Nature Conservancy and there is direct access to the lake for activities.

The local community is mainly poor/lives modestly - many without running water or any means of transport. The luxury of the hotel is a big disconnect with the community. On our last day a group of 100 U.S. doctors came on a work event and took over the restaurant and pool area - were loud and drunk and ruined the peace and beauty of the hotel. Seems like the hotel could be a hot spot for corporate events where this may be likely and impact your stay.

We absolutely loved our stay at Hotel Atitlan. The rooms are spacious and beds were comfortable. And the view from our double bed normal room was breathtaking as it looked out onto the garden, lake and volcano. The gardens are so very well kept and relaxing to walk through. You can tell how much love and care goes into the grounds. The restaurant and pools also have stunning views of the lake and volcano. I stayed here with my husband and 3 and 5 year olds. While we only saw one other small kid at the hotel, it was super kid friendly. The hotel was great with helping us with a tuk tuk ride into town and with setting up a boat ride to another village on the lake. I would without a doubt stay here again.

The bathroom had some mold on the ceiling and everything is a bit dated. Overall those things didn't bother us and again I'd highly recommend staying at this hotel!

the view and the gardens

the service, the value for your money. they did not have room service and were not flexible at all