Super Lage, sehr netter hilfsbereiter Kontakt, tolles Badezimmer, gerne wieder!

When we arrived on 1st November, there were 17 degrees in the flat and there was no way to turn on the heating. My family traveled with my 2 years old so clearly, this was not acceptable. The first reaction was that "we've just turned out the heating", then "heating will be turned on only on 15th of November and this is normal", and at last (the best!): "take your car (we did not have a car), go to Ventimiglia (=cross an international border), find yourself a supermarket that is opened on the national holiday, buy yourself a fan heater (the price of which we'll refund), go back to the property, set it up yourself and wait until it'll heat the room". Fortunately, a local friend of mine helped us out giving us a lift to Ventimiglia so I spent the first half day of my holiday working to turn the property livable. Good luck if you don't have local friends!