the staff were amazing! really lovely hotel, private pool was also lovely

we were right by the road which unfortunately on the night we stayed had a huge procession very late at night which was pretty noisy! then the bin men were out very early morning , but it’s the town center so …..

The indoor wellness pool and sauna area is amazing. The hotek staff are so friendly. We shall come back for a longer stay soon!

location is great, very atmospheric, in centre of Palma

I thought the breakfast underwhelming for 25 Euro per head

Prime location. Quiet. Very nice breakfast with friendly service. Room spacious with high end amenities. Excellent housekeeping.

Unmanned bar which was a great shame. It looks nice but with no staff on permanent duty behind the bar the entire atmosphere was lost. The bar could be a great social meeting point for guests but it always looked as if it was closed as there were no staff present. As a consequence, I always used the bar in the Gloria Hotel next door which had great ambience. Having a member of staff permanently behind the bar would make an enormous difference and would encourage people to use it thereby creating a cosy bar atmosphere. No coffee machine in the room - this was quite a surprise as it is usual now to expect a Nespresso machine (or similar) in a hotel room, especially a 5 star hotel like the Sant Jaume Design Hotel. All that was available was a kettle and coffee sachets and tea bags which was not good enough.

The room was fantastic, water pressure was great and the staff were amazing

No complaints at all

Very well lovated, large room, nice welcome.

The staff is not the most polite but I would say it might be a Spanish thing.

The hotel was very nice, in a great but still quiet location. The staff helped us to coordinate a car rental delivery and pickup from the location, even on nights that we weren't staying there, which was incredibly helpful. They offer a turndown service where they will close your blinds and get your bed ready for sleeping, which was a very nice touch. They also have a private spa, which you can reserve for 1 hour a day, which felt like a wonderful luxury, and we enjoyed it very much. Their rooftop deck is a bit larger than others, and has plenty of chairs for lounging in the sunshine, and a small rooftop plunge pool!

Once we arrived, the staff wasn't as helpful as we would have expected- especially for a 5 star hotel at this price point. When we got to the hotel, we asked the staff where we could find some Olive Oil to bring home with us, because we had finished a week of fabulous food and Olive Oil. The person who we spoke to said that we would be able to find olive oil in the local market that we were going to, but we searched the market and there were no olive oil stands! He seemed reluctant to help us, and guessed that they would have olive oil somewhere. As tourists, we did not want to buy overpriced olive oil that was targeted for tourists, so we would have appreciated a local recommendation (Even if it was from a grocery store), which was a stark contrast to the recommendations we got from other (less expensive) hotels. While they were able to call a very early morning cab for us to the airport, we had to wake up the person who was at reception both when we got to the hotel after dinner (at 10pm), and also when we were leaving (at 5am). Because we woke him up from sleeping both times, we weren't sure if he actually remembered to call us a cab. Luckily he called the cab, but it was a bit stressful because I wasn't sure if he actually called it because we woke him up from a slumber.

very accommodating

everything was perfect

everything but the

Gym which was too small and without fresh air

lovely design wonderful room with large terrace location for shops, bats and fab restaurants

noise from reception

I have stayed one night working in my room and everything was perfect from arrival to departure. The staff is so friendly and helpful, good wifi connection, good room service... I will come again, this time with my wife to enjoy the pool, the spa and the restaurant which look amazing!!!

Great location and facilities with a superb chic design touch with a lot of small details which make the difference. Staff is very friendly and helpful, they make you feel at home from the very begining.

honestly, not much but it was clean

the entrance was horrible the fact that there’s no parking service the AC unit is horrible - very warm+ only 1 vent room service selection very limited+ bad

Location

We had aunts in our room. Then we told the manager, it's seemed it was known.l issue. No apology or compensation afterwards.

everything was decorated beautifully. great location we could walk everywhere

loved it all