Absolutely nothing

DO NOT STAY AT THIS RESORT. We have visited Thailand 19 times and can safely say we have never had an experience like this. From the moment we arrived it felt like everyone was against us. We were told we were getting a free room upgrade, then to be told they had made a mistake and told us we must pay. The next morning (and many mornings after) my husband requested a ham and cheese omelette, only to to be told no because it wasn’t halal (even though bacon was being served as well as fresh pork ham) when addressed with front of house, they also told us it’s not a proper halal kitchen so shouldn’t be an issue. But it kept being an issue. The resort is on a main Rd of many construction sites. woke one morning with a letter saying we needed to pay for extra cleaning of foot towels. They were hardly dirty as we were careful to wash out feet prior. We booked a shuttle bus back to the resort twice which forgot to pick us up. The second time my husband chased the bus but he didn’t stop. We had booked to stay here for two weeks but left after one. They REFUSED to give us a refund. I spoke with the general manager who was extremely rude and dismissive and told me my complaints were minor and silly. After speaking with the general manager, I went back to our room which was being cleaned. After the cleaner left, my husband noticed the bathroom hadn’t even been cleaned and towels not replaced. I went back down to the GM who told me to GO AWAY because I was lying ( only to then be told by the cleaning team they forgot!) Absolutely terrible resort run by terrible people. We lost almost $2000 AUD and went to stay at a far better resort.

Nothing, my biggest mistake to book here

I booked the 2 rooms suite. The reception was not helpful for check in. Rooms spaces were vey small no space to move inside bedroom. The room is not having simple things like tissue and other necessaries. Faraway from everything.

Дуже привітний персонал, завжди готовий прийти на допомогу. Замінили номер через шум з вікон, які виходили до дороги. Завжди було приємно, щось запитати

المكان رهيب مقابل سعره مكانه بعيد عن شارع العرب . عندهم توصيل لشاطي مجاني وفيه في الشاطي مطاعم وكفيهات

الفندق ينفع للي ناوي يجلس فتره طويله لنه رخيص وحلو فطورهم عادي بيض بس اللي ينفع للعرب

الهدوء

مناسب للعوائل 👍🏽

The breakfast was tasty, the air conditioner worked perfectly, swimming pool looks nice.

We waited for the room after the check-in hour, the room is pretty crowded because there are too many things we didn't use it in our holiday. The location is not the best option if you want to go to the beach or if you are in holiday. We feel like in residential neighborhood.

High class facility with great rooms and excellent staff service. Good location for the beach, eating, bars etc. Would stay again.

We enjoyed our breakfast everyday, and we thought Sue the Restaurant Manager was really great, she took the time to make you feel welcome and always had a smile, the staff generally were very friendly too. The cleaning of our room was competent also. The shuttle service was enjoyed too

We felt the bed was very hard, possibly made worse as I had a back problem, however it did improve when we had a mattress topper put on.

-the faculty really friendly and responsible - the food is good - the gym security too good 😊

-the pillow doesn’t smells good🤨

Location

If you open window will get some flyers

Everything was perfect

Nothing

service

type of breakfast

Good location, good value for money (we used booking.com vouchers to pay for it).

The bed was quite small.

Everything

Everything

The stuff were amazing. Very clean room

There is no hot jacuzzi.

The staff is really professional and helpful. Our rooms were very clean. The shuttle service towards Boat Avenue and the beach are an excellent free service for all hotel guests. To all the staff; thank you for your hospitality.

The hotel comes with an 'á la carte' restaurant with as the chef claimed 'fine dining'. The concept has enough choices of international dishes but.... we can't deny the feeling that the chef is way to confident en only appears when it's suits him. As a result, the pizza dough was still raw, if you serve red meat you never serve it on top of the fries. If you serve a (Belgian) specialty like chicory in ham and a Béchamel sauce please make sure the the vegs are cooked properly and chef please taste your sauces and food when it leaves the kitchen. All food was lacking seasoning or wasn't at all. Again not the fault of the staff but an very very overconfident cook, claiming to be the 'executive chef'. Sorry not in a million year. There's enough room for improvement but not with this guy.

Nice room with kitchenette which was really useful. Pool looked nice, staff were helpful and friendly You can rent a scooter directly from the hotel Bed was a bit lumpy, partner mentioned it to reception and they immediately sent a mattress topper to the room which was really comfy.

Bit far to the nearest beach and main street. There is a hotel courtesy bus Main clientelle appear to be from Russia

The staff were friendly. Shuttle bus was great.

The room was not cleaned as well as it could have been, the floors especially.

Great location and very friendly staff

Nothing

Room was nice. Free shuttle bus was great.

Other guests at the hotel would leave their belongings on sunbeds all day, making it hard to find one to use. Beds weren't as comfortable as other resorts of a similar cost. Breakfast buffet was nice, but often crowded.

Nice restaurant and lovely pool. Clean and spacious apartment. Short drive to restaurants and shops

It would have been nice to have been closer to the beach. It was quite expensive but that might have been due to high season

The staff was very friendly and helpful. The room was clean, cool and spacious. The breakfast was very good and had a great variety in foods.

It smells awkward in the hallway.